Summary
Overview
Work History
Education
Skills
Timeline
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Gary Haskins

Tacoma,WA

Summary

Dynamic professional with a proven track record at Zones Inc, excelling in stakeholder management and CRM software proficiency. Spearheaded client service optimization and fostered key customer relationships, significantly enhancing customer loyalty. Mentored staff, leading by example in both technical and leadership capacities. Achieved notable sales targets through strategic planning and effective account management. Onboarded and managed several large global accounts for Fortune 50 companies.

Overview

11
11
years of professional experience

Work History

Customer Success Manager III

Zones Inc
03.2018 - Current
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Developed detailed plans based on broad guidance and direction.

Lab Engineer at Microsoft

H10 Capital
04.2016 - 10.2017
  • Documented and developed engineering procedures and processes.
  • Installed and set up cutting-edge R&D hardware in a test environment while helping write the documentation for it as it headed to Production.
  • Maintained and resolved tickets in a timely manner via internal CRM, leading the entire department by the numbers.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Conducted technical evaluations of engineering designs and test results.
  • Led engineering teams to successfully complete projects on time and within budget.

Inside Sales Representative

Zones Inc
09.2013 - 04.2016
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices, and availability.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Set up new accounts, established customer credit and set up payment methods.
  • Used CRM software to maintain detailed contact logs and account records.

Education

High School Diploma -

Sheridan High School
Sheridan WY
05-2001

Skills

  • Records management
  • Stakeholder management
  • Client service optimization
  • Staff mentoring & leadership
  • Account management
  • Customer relations
  • Training and mentoring
  • Inter-department collaboration
  • Strategic planning
  • Research and due diligence
  • Customer onboarding
  • CRM software

Timeline

Customer Success Manager III

Zones Inc
03.2018 - Current

Lab Engineer at Microsoft

H10 Capital
04.2016 - 10.2017

Inside Sales Representative

Zones Inc
09.2013 - 04.2016

High School Diploma -

Sheridan High School

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Gary Haskins