Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Haverfield

Cape Coral,FL

Summary

Dynamic operations manager with a proven track record at Rehoboth Logistics, enhancing customer satisfaction through strategic process improvements and effective team training. Skilled in conflict resolution and project management, I foster a culture of continuous improvement, driving team performance and achieving operational excellence while maintaining high safety standards.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Supervisor/District Safety Captain

USIC Locating Services
04.2023 - Current
  • Assisted team in daily operations, ensuring adherence to safety protocols and procedures.
  • Supported supervisors in coordinating workflow and task assignments among staff members.
  • Learned to operate essential tools and equipment for efficient task completion.
  • Observed and reported on operational processes to identify areas for improvement.
  • Participated in training sessions to enhance knowledge of workplace standards and practices.
  • Maintained organized workspaces to promote efficiency and reduce hazards.
  • Collaborated with colleagues to streamline communication and improve teamwork dynamics.
  • Adapted quickly to new tasks, demonstrating flexibility in a fast-paced environment.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Implemented cost-saving measures, significantly reducing operational expenses.

Supervisor

USIC Locating Services
06.2022 - Current
  • Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
  • Trained new team members on workflow procedures and best practices.
  • Coordinated scheduling to optimize resource allocation and workforce efficiency.
  • Monitored performance metrics, identifying areas for process improvement and cost reduction.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Operations Manager, Customer Experience

Rehoboth Logistics/ Amazon
06.2020 - 08.2022
  • Led initiatives to enhance customer satisfaction through streamlined operational processes.
  • Developed and implemented training programs for staff, improving service delivery standards.
  • Analyzed customer feedback to identify areas for improvement in service offerings.
  • Collaborated with cross-functional teams to design and optimize workflows, enhancing efficiency.
  • Established performance metrics to monitor team effectiveness and drive accountability.
  • Mentored junior staff, fostering a culture of continuous improvement and professional development.
  • Spearheaded projects focused on reducing response times and increasing resolution rates for customer inquiries.
  • Oversaw daily operations, ensuring alignment with organizational goals and strategic objectives.
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
  • Mentored team members in developing their skills and advancing their careers within the organization.
  • Improved customer satisfaction ratings by implementing new training programs for staff.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
  • Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
  • Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Developed new employees and on-going performance assessment of current employees.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.

Foreman

J.M. COZART CORPORATION
06.2016 - 04.2020
  • Supervised daily operations, ensuring compliance with safety standards and project specifications.
  • Coordinated workflow among crew members to optimize efficiency and meet project deadlines.
  • Trained new employees on equipment usage, safety protocols, and best practices for productivity.
  • Implemented process improvements that enhanced team performance and reduced downtime.
  • Conducted regular inspections of work sites to ensure adherence to quality standards and regulations.
  • Facilitated communication between management and crew to address issues promptly and effectively.
  • Managed inventory of materials, ensuring availability for ongoing projects without delays.
  • Developed training programs focused on skills enhancement and safety awareness for team members.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
  • Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
  • Implemented efficient work processes to boost overall productivity while reducing costs.
  • Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
  • Facilitated seamless handovers between shifts by maintaining clear documentation of completed tasks and outstanding items requiring attention.
  • Negotiated with suppliers to secure materials at more favorable terms, impacting budget positively.
  • Ensured project milestones were met, overseeing scheduling and execution of construction phases.
  • Achieved deadlines consistently, planning resources effectively and adjusting priorities as needed.
  • Developed robust quality control system, significantly reducing rework and customer complaints.

Education

Certificate of Technical Studies - Cabinetry

Peidmont Tech
Charleston, SC
11-2000

No Degree - Music

St. Petersburg College
Clearwater, FL
06-1996

High School Diploma -

St. Petersburg High School
St. Petersburg, FL
06-1994

Certificate of Technical Studies - Child Development

Pinellas Technical College
St. Petersburg, FL
06-1994

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Staff development
  • Staff discipline
  • Team building
  • Processes and procedures
  • Operations management
  • Process monitoring and improvement
  • Project management
  • Relationship building
  • Schedule development
  • Policy enforcement
  • Project planning
  • Public speaking
  • Priority management
  • Conflict resolution
  • Negotiation
  • Verbal and written communication
  • Safety protocols
  • Coaching and mentoring
  • Policy and procedure development
  • Task delegation

Timeline

Supervisor/District Safety Captain

USIC Locating Services
04.2023 - Current

Supervisor

USIC Locating Services
06.2022 - Current

Operations Manager, Customer Experience

Rehoboth Logistics/ Amazon
06.2020 - 08.2022

Foreman

J.M. COZART CORPORATION
06.2016 - 04.2020

Certificate of Technical Studies - Cabinetry

Peidmont Tech

No Degree - Music

St. Petersburg College

High School Diploma -

St. Petersburg High School

Certificate of Technical Studies - Child Development

Pinellas Technical College

Similar Profiles

CREATE PROFILE