Gary Hayes
Chickasha
Summary
Accomplished Motor Coach Operator and Navy Technician with a proven track record at Village Travel and the United States Navy. Expert in mechanical troubleshooting and customer service, I've enhanced travel experiences and optimized equipment performance. My dedication to safety and problem-solving has significantly contributed to operational excellence and passenger satisfaction.
Overview
37
37
years of professional experience
Work History
Motor Coach Operator
Village Travel
08.2015 - 01.2025
- Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
- Contributed to the development of new routes or service offerings by providing valuable feedback from firsthand experience on the job.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.
Motor Coach Operator
Kincaid Tours
03.2013 - 05.2015
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Completed detailed trip reports accurately after each journey, documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.
- Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.
- Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
Navy Technician
United States Navy, USN
12.1987 - 06.2008
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
Education
USAO
Chickasha, OKHigh School Diploma -
Rush Springs High School
Rush Springs, OKSkills
- Defensive driving
- Passengers endorsement
- Customer service
- Mechanical troubleshooting
- Problem-solving
- Trip planning
- Time management
- Attention to detail
- Safety-focused
- Pre-trip inspections
- Air brake certification
- Passenger assistance
Timeline
Motor Coach Operator
Village Travel
08.2015 - 01.2025
Motor Coach Operator
Kincaid Tours
03.2013 - 05.2015
Navy Technician
United States Navy, USN
12.1987 - 06.2008
Education
USAO
High School Diploma -
Rush Springs High School
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