Gary Heagy
Williamsport
Summary
Dynamic General Manager with proven expertise in operations management and team development. Skilled in problem resolution and P&L management, driving efficiency and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
General Manager
ModWash
12.2022 - Current
- Oversaw daily operations to ensure efficient workflow and service quality.
- Implemented strategic initiatives to enhance customer satisfaction and retention rates.
- Managed budget allocations to support operational needs while maximizing profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Line Cook Supervisor
Zack Greenlee's Trackside Resturant
05.2022 - 12.2022
- Supervised daily kitchen operations, ensuring high standards of food quality and safety.
- Trained and mentored new staff in culinary techniques and safety protocols.
- Streamlined food preparation processes, increasing efficiency in meal service delivery.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Enforced cleanliness and organization standards, maintaining compliance with health regulations.
- Coordinated team schedules to optimize staffing during peak service hours.
- Assured food safety compliance by enforcing proper sanitation protocols and adherence to industry regulations.
- Monitored food quality at all stages of production, ensuring consistently high standards were met across all dishes served.
Receiving Coordinator
Merkle
02.2020 - 05.2022
- Coordinated inbound and outbound shipments, ensuring timely processing and compliance with company protocols.
- Oversaw inventory management processes, maintaining accurate stock levels and minimizing discrepancies.
- Trained new staff on receiving procedures and system usage to enhance team efficiency.
- Implemented process improvements that streamlined workflow, reducing handling times for incoming goods.
- Collaborated with cross-functional teams to resolve shipping issues and enhance overall service quality.
- Reviewed documentation for accuracy, ensuring all receipts matched purchase orders before processing deliveries.
- Maintained a safe and orderly work environment, conducting regular inspections and addressing potential hazards promptly.
General Manager
Long John Silver's
03.2016 - 02.2020
- Trained and mentored staff on operational protocols and customer engagement techniques.
- Collaborated with vendors to optimize supply chain management and inventory control.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
GED -
South Grand Prairie High
Grand Prairie, TX05-1990
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Customer relations
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- P&L management
- Labor cost controls
- Facility management
Timeline
General Manager
ModWash
12.2022 - Current
Line Cook Supervisor
Zack Greenlee's Trackside Resturant
05.2022 - 12.2022
Receiving Coordinator
Merkle
02.2020 - 05.2022
General Manager
Long John Silver's
03.2016 - 02.2020
GED -
South Grand Prairie High