GARY HERRERA
Euless,TX
Summary
Innovative leader in operations management with a proven track record of success in inspiring and leading teams, fostering strong relationships, streamlining processes, and driving revenue growth. Confident mentoring style and excellent analytical, written, and communication skills. Expert in labor projection and planning, excelling in logistics processes and ensuring client satisfaction. Results-driven approach, bringing strong project management and problem-solving capabilities to fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Distribution Center Manager
Forward Air
01.2024 - Current
- Leads the DC warehouse team to provide excellent customer service that enhances and supports company operations
- Maintains overall responsibility for ensuring a high-level of customer service including adherence to customer agreements and resolution of problems surrounding delivery of products
- Directs DC team in refining, developing and implementing DC programs as needed, in conjunction with the business plans of the distribution center
- Offered the opportunity to manage logistics processes for Sciex Corporation’s DFW Distribution Center in Coppell
- Primary objectives were to emulate culture and processes established at my previous assignment with Omni DFW/Euless
- Responsible for the efficient and accurate global shipments of medical equipment throughout the US, Asia and Europe
- Developed compensation/Bonus plan that rewarded reliability, work ethic, knowledge of processes and positivity
- Restructured management staff by reducing number of supervisors from 5 to 3
- Implemented a “Lead” role that gave hourly staff an opportunity to develop and take on more responsibility
- Reconfigured DC to increase efficiencies for outbound shipments
Warehouse/Logistics Manager
Forward Air
11.2022 - 12.2023
- Brought in as a change agent to establish culture, build morale, and improve processes
- Established daily huddles and other communication channels to get everyone involved in processes and daily goals
- Performed payroll analysis to determine cost effectiveness of going from all temporary staff to full-time staff resulting in 15% reduction in payroll costs
- Created a labor planning tool to know labor needs for 10 accounts within the warehouse
- Established a culture of open communication by building rapport and trust among staff
Customer Solutions Manager
The Container Store
01.2015 - 11.2017
- Re-built and sustained rapport with team members, improving morale and staff engagement
- Established formal and informal communication channels to provide staff updates
- Developed workload projection tool to identify labor needs and costs based on viable metrics
- Initiated team to monitor social media presence for better visibility of corporate strategies
- Implemented processes, metrics, and strategies to reduce annual payroll costs by 12% resulting in $480K annual savings
- Collaborated with external department managers for shared goal of business success
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues
Distribution Center Manager
The Container Store
01.2005 - 01.2015
- Fostered culture of accountability, fair treatment, trust, and open communication to boost morale and increase productivity, regularly exceeding departmental metric expectations
- Acted as change agent through automation implementation to ease transition for all parties
- Drove vision and solutions for high growth rate of Direct-to-Consumer operations
- Led and supported initiatives that flow through Fulfillment operation and separate “Direct-to- Consumer” experiences
- Mentored Supervisors on operational knowledge and company vision understanding
- Promoted safe work environment, ensuring compliance with all safety policies and procedures
- Implemented safety guidelines for warehouse and trained employees on applicable policies
- Analyzed and evaluated performance metrics to highlight areas for improvement
- Led, coached, trained, and supervised employees by managing behavior, actions and performance through proper communication and follow-up, including disciplinary actions
- Conducted timely and objective salary and performance reviews based on performance against team and individual goals
- Immediately addressed logistical issues and applied remediation techniques
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory
- Reviewed established business practices and improved processes to increase efficiency and reduce expenses without compromising customer service levels
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
- Supervised team of 200+ employees and oversaw all activities for 1 million square foot facility
Education
Bachelor of Business Administration - Management
Texas Christian University
Fort Worth, TX12.2001
Skills
- Logistical Operations Oversight
- Organizational Risk Oversight
- Process Optimization
- Data-Driven Forecasting
- Team Management
- Safety Regulatory Compliance
- Strategic Resource Optimization
- Inventory Oversight
- Logistics Management
- Efficient Order Fulfillment
- Efficient Warehouse Management
- Strategic Project Planning
- Process Optimization
Certification
- Licensed Realtor, 01/01/18, Current
- Employment Law Training
- Harassment and Discrimination Free Workplace
- Emergency Response Training (Active Shooter, Disaster Recovery, Life Safety)
- CTPAT Certification
- Compliance Certification
Military Service
United States Army, Observation Airplane Crew Chief
Timeline
Distribution Center Manager
Forward Air
01.2024 - Current
Warehouse/Logistics Manager
Forward Air
11.2022 - 12.2023
Customer Solutions Manager
The Container Store
01.2015 - 11.2017
Distribution Center Manager
The Container Store
01.2005 - 01.2015
- Licensed Realtor, 01/01/18, Current
- Employment Law Training
- Harassment and Discrimination Free Workplace
- Emergency Response Training (Active Shooter, Disaster Recovery, Life Safety)
- CTPAT Certification
- Compliance Certification
Bachelor of Business Administration - Management
Texas Christian University
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