Gary Hewett
Murfreesboro,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Service Project Engineer
Gaylor Electric
Nashville, TN
02.2020 - Current
- Collaborated with clients and the team to define project requirements and timeline.
- Review project cost, discussed alternate materials, and installation processes with the team.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials and equipment.
- Secured construction documentation and permits to meet government and client requirements.
- Arranged multiple documents for subcontractors with the legal department ("Risk") who were working on service projects.
- Created new quotes for projects and work orders requiring additional materials, labor, and work to complete.
- Verified and coordinated shipping and receiving of incoming and outgoing materials, equipment, and tools for multiple projects daily .
- Generated purchase orders for quoted jobs and service work orders.
- Coordinated return material processing with vendors to guarantee accurate and timely project credit.
- Supervised and scheduled repairs as needed to fleet vehicles, equipment, and tools.
- Ensured all vehicles had proper equipment, registrations, and tags.
Customer Sales /Service/Quotations
Insight Facilities Management
Marietta, GA
01.2018 - 01.2020
- Oversaw multiple client request for electrical lighting and plumbing projects, ensuring alignment with project requirements and specifications.
- Assisted with multiple call center requests, direct customer calls, and day-to-day operations, while working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Plumbing Dispatcher
Forbes Plumbing-
Dallas, OR
04.2017 - 12.2017
- Coordinated approximately 20 daily dispatches and operations to optimize service calls and technician assignments, ensuring timely service delivery to customers
- Implemented tracking systems for real-time updates on service status and technician locations.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with 12 plumbing technicians to troubleshoot issues and streamline communication processes.
- Worked with customers in the company store to make suggestions and purchase decisions for their home projects and repairs.
- Conducted daily inventory, ordered, received materials, tools, and equipment for the company store, service calls and projects.
Customer Sales and Service Expert
Saffron Supply Company-
Salem, OR
06.2014 - 01.2017
- Responded to customer phone calls and walk in inquires for products or project design.
- Worked in shop, using a power pipe threader to create components for customer projects.
- Managed and arranged for purchase of tools and materials for the sales floor.
- Restocking warehouse and sales inventory.
Property / Project Manager
Mills Properties
Salem, OR
02.2008 - 12.2015
- Supervised daily operations of residential properties, ensuring compliance with regulations and company policies.
- Conducted regular property inspections to identify maintenance needs and improve overall property condition.
- Managed move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Processed tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced property value by overseeing renovation projects and recommending improvements to owners' properties.
Education
Associate of Science - Computer Systems & IT Administration
Chemeketa Community College
Salem, OR07-2013
Skills
- Electrical, plumbing and general construction experience
- Project takeoffs, specifications, documentation & support
- Customer sales & service
- Accounting support
- Inventory management
- Purchasing and procurement for small and large project
- Warehouse & jobsite safety
- Management of Branch Fleet and Equipment
- OSHA 10 hour certification
- Continuing education and personal development
Timeline
Service Project Engineer
Gaylor Electric
02.2020 - Current
Customer Sales /Service/Quotations
Insight Facilities Management
01.2018 - 01.2020
Plumbing Dispatcher
Forbes Plumbing-
04.2017 - 12.2017
Customer Sales and Service Expert
Saffron Supply Company-
06.2014 - 01.2017
Property / Project Manager
Mills Properties
02.2008 - 12.2015
Associate of Science - Computer Systems & IT Administration
Chemeketa Community College