Season Gower
Peoria,AZ
Summary
Highly driven, detailed and business-conscious leader with over 25 years in the construction and service industry. Demonstrates creativity and savviness critical to implementing strategic approaches that promote safety and efficiency will driving profitability and looking for opportunities to further develop the business. Passionate people leader with demonstrated experience training, mentoring, developing and coaching multiple sales & service teams across multiple business units simultaneously. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
13
13
years of professional experience
Work History
General Manager
Service Experts LLC
Tempe, AZ
10.2022 - Current
- Full P&L responsibility for $35M center.
- Increased revenue by $2M in first year.
- Increased profitability by 24% in first year.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established relationships with key clients, while maintaining existing customer base.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Director of Operations, Remodel, Service, Warranty
Shasta Industries
Phoenix, AZ
03.2019 - 10.2022
- Work closely with the controller and accounting team to establish operational budgets for both divisions.
- Work closely with sales management to drive growth. Have seen a 52% increase in revenue since 2019 while continuing to steadily increase profit.
- Evaluate P&L statements and adjust business plans as necessary.
- Establish and maintain strong sub contractor relationships and agreements with over 30 contractors.
- Maintain 'World Class' NPS rating of 90% or higher since 2019 by enhancing customer service through policy and procedural changes.
- Have decreased average production time on projects by nearly 25% since implementing new efficiency and communication procedures.
- Serve as point of contact in escalated matters when necessary.
- Coach and develop a staff/team of over 50 members to ensure constant growth and career pathing.
- Assisted in the onboarding of 3 software programs that further drove our mission of enhancing internal and external customers' lives.
- Work closely with other senior leaders and executives to ensure the visions of the departments we lead match the vision and culture of the company as a whole.
- Fulfill the senior leadership role on the Safety Committee.
Remodel Operations Manager
Shasta Industries
Phoenix, AZ
12.2015 - 03.2019
- Guided management and supervisory staff through planning, assignments and direction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Worked with Director to review financial statements to measure successes and areas for improvement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Served as a point of deescalation when necessary.
Remodel Processing Manager
Shasta Industries
Phoenix, AZ
09.2011 - 12.2015
- Worked closely with sales management to track sales productivity. Offered insight on sales trends and closing ratios.
- Reviewed each contract to ensure correct pricing and profitability prior to construction.
- Evaluated and approved sales commissions and overrides on each remodel project.
- Provided leadership to a team of 4-7 processors as they created job budgets and work orders.
- Provided leadership to 2-4 CSR's responsible for incoming calls and lead scheduling.
- Maintained retail pricing guide.
Education
High School Diploma -
Centennial High School
Peoria, AZBachelor of Arts - Organizational Management
Arizona State University
Tempe, AZMBA -
Grand Canyon University
Phoenix, AZSkills
- P&L Responsibility
- Budget Forecast & Management
- Cross-Functional Team Management
- Business Plan Development
- Problem Anticipation & Resolution
- In-house Technician & Subcontractor Management
Timeline
General Manager
Service Experts LLC
10.2022 - Current
Director of Operations, Remodel, Service, Warranty
Shasta Industries
03.2019 - 10.2022
Remodel Operations Manager
Shasta Industries
12.2015 - 03.2019
Remodel Processing Manager
Shasta Industries
09.2011 - 12.2015
High School Diploma -
Centennial High School
Bachelor of Arts - Organizational Management
Arizona State University
MBA -
Grand Canyon University
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