Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Hotulke

Seminole,OK

Summary

Highly motivated, efficient, observant, detail oriented team player with strong communication skills that and always willing to learn new skills.

Overview

29
29
years of professional experience

Work History

Walmart Associate/ Theft Recovery

Walmart
09.2019 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Stocker Associate

Budweiser Premium Beers Of Oklahoma
09.2019 - Current
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Processed and packaged stock items for customer purchases.

Store Manager

Taco Mayo
05.1999 - 09.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Quality Inspector

Wrangler
04.1999 - 10.2003
  • Inspected [Product or service] with accuracy, reporting problems or defects quickly.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Utilized gauges, tools and equipment to complete in-depth assessments.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Identified and helped resolve production problems, increasing output while reducing errors.

Shift Leader

Taco Mayo
10.1994 - 08.1998
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.

Education

High School Diploma -

Varnum High School
Seminole, OK
05.1991

Skills

  • Space Planning
  • Result Interpretation
  • Event Promotion
  • Retail Buying
  • Merchandise Stocking and Replenishing
  • Maintaining Clean Work Areas
  • Product and Service Sales
  • Attention to Detail
  • POS Systems Knowledge
  • Visual Merchandising
  • Public Relations
  • In-Store Support
  • Cash Register Operations
  • Inventory Audits
  • Corporate Visual Objectives
  • Vendor Relations
  • Time Management
  • Professional and Courteous
  • Customer Relationship Management
  • Safety Processes
  • Product Inventory Counts
  • Critical Thinking

Timeline

Walmart Associate/ Theft Recovery

Walmart
09.2019 - Current

Stocker Associate

Budweiser Premium Beers Of Oklahoma
09.2019 - Current

Store Manager

Taco Mayo
05.1999 - 09.2019

Quality Inspector

Wrangler
04.1999 - 10.2003

Shift Leader

Taco Mayo
10.1994 - 08.1998

High School Diploma -

Varnum High School

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Gary Hotulke