Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gary Hunt

Seattle,WA

Summary

Forward-thinking Leader with several years of management experience in multiple fields. Collaborative with a dedication to partnering with others to promote an engaged, empowering work culture. Excels at building and maintaining relationships with a diverse range of individuals in dynamic, fast-paced settings. Authorized to work in the US for any employer

Overview

5
5
years of professional experience
1
1
Certification

Work History

District Store Coordinator

SecureSpace Self Storage
05.2023 - Current
  • Ensuring that all facilities in the district are well-maintained, clean, and secure
  • Managing the day-to-day operations of the facilities within my assigned district, including travel to other markets when needed
  • Monitoring and managing the financial performance of the facilities, including revenue and expenses
  • Hiring, coaching, developing and managing facility staff to ensure they provide excellent customer service and adhere to company policies and procedures
  • Ensuring that all facilities comply with local, state, and federal regulations and laws
  • Collaborating with other district store coordinators and senior management to develop and implement company-wide policies and procedures.

Customer Care Supervisor

Astound Broadband & Astound Broadband Business Solutions
08.2020 - 05.2023
  • Conducted regular performance evaluations and provided coaching and feedback to team members to help them improve their skills and meet their goals
  • Developed and implemented training materials to help agents learn, ensuring that they were providing high-quality service to customers
  • Worked closely with cross-functional teams, including training, operations, and quality assurance, to identify areas for improvement and implement process changes that improved efficiency and customer satisfaction
  • Monitored call volume and queue times to ensure that our team was appropriately staffed at all times and that our customers were not experiencing long wait times or delays in getting their issues resolved
  • Resolved escalated customer complaints and issues, demonstrating empathy and a commitment to finding a solution that met the customer's needs while also aligning with company policies and procedures
  • Conducted regular team meetings and one-on-one check-ins with team members to ensure that they felt supported and motivated, and to address any concerns or challenges they were facing.

General Manager

Arby's
01.2019 - 10.2019
  • Recruit, hire, train, and develop a team of high-performing employees, providing ongoing coaching and feedback to help them improve their skills and meet their goals
  • Developed and implemented strategies to drive sales and profitability, including optimizing labor and inventory costs, managing food quality and consistency, and executing effective marketing campaigns
  • Maintained a strong focus on customer service, ensuring that all guests received a positive and memorable dining experience, and responding promptly to customer feedback and complaints
  • Maintained compliance with all local, state, and federal regulations, including food safety, health and safety, and labor laws
  • Fostered a positive and inclusive work environment, promoting teamwork, communication, and a strong sense of community among employees
  • My role ended due to store location closure

Project Manager

Urban Storage & WORKlofts

Branch Manager

ACE Cash Express Inc

General Manager

Johnny Rockets

District Manager

Taco Bell

Education

High School Diploma -

Kentridge High School
Kent, WA

Skills

  • Conflict Management
  • Project Management
  • Talent Acquisition
  • Training Specialist
  • Powerpoint

Certification

Training and Development (10+ years) Property Management (8 years) Restaurant Management (10+ years)AwardsHome Field Advantage MVP Q4 2020January 2021Home Field Advantage MVP Q4 2022January 2023

Timeline

District Store Coordinator

SecureSpace Self Storage
05.2023 - Current

Customer Care Supervisor

Astound Broadband & Astound Broadband Business Solutions
08.2020 - 05.2023

General Manager

Arby's
01.2019 - 10.2019

Project Manager

Urban Storage & WORKlofts

Branch Manager

ACE Cash Express Inc

General Manager

Johnny Rockets

District Manager

Taco Bell

High School Diploma -

Kentridge High School

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Gary Hunt