Gary Huss
Damascus,MD
Summary
At Fitzgerald Auto Malls, I spearheaded initiatives that enhanced operational efficiency and customer satisfaction, leveraging my expertise in automotive repair and customer service. By fostering key vendor partnerships and leading a team of 35, I significantly improved workflow and safety practices, resulting in a positive work culture and reduced cycle times. Accomplished in running a smooth, successful and profitable collision center. Experienced team leader, business manager and complex problem-solver with excellent planning and conflict resolution skills. Focused on maintaining safety, efficiency and high customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Collision Center Manager
Fitzgerald Auto Malls
04.1996 - 04.2024
- Established partnerships with local vendors to secure high-quality parts at competitive prices.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Maintained safety of all personnel through hands-on management.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Inspected auto body damage and wrote up repair orders.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Coordinated staff scheduling to ensure adequate coverage during peak business hours while minimizing overtime expenses.
- Collaborated with other departments to improve overall company performance and customer experience.
- Checked quality of all work to maintain customer satisfaction.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Managed team of 35 personnel focused on repairs and refinishing work.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Supervised and managed shop operations and tasks.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD06.1979
Skills
- Workplace Safety
- Insurance procedures
- Automotive Repair Knowledge
- Detail Oriented
- Safety practices
- Customer Relations
- Managing operations
- Collecting payments
- Completing estimates
- Insurance Negotiations
- Expert Estimator
- Customer Service
Accomplishments
Highly Devoted employee superseding and exceling any company's expectations in attendance, production, with outstanding customer service skills.
Certification
Toyota certified Collision center manager
Customer Automotive Painter
Timeline
Collision Center Manager
Fitzgerald Auto Malls
04.1996 - 04.2024
High School Diploma -
Wheaton High School
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