Gary Iza
Glendale,U.S
Overview
4
4
years of professional experience
1
1
Certification
Work History
Check In Agent
Frontier Airlines
08.2024 - 02.2025
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Operated gate jetbridges
Electrician Assistant
EAS Contracting
10.2022 - 06.2023
- Support electricians in conducting installations, maintenance, and repairs for electrical systems, including organizing materials and equipment
- Coordinate with electricians to evaluate blueprints, ensure compliance with safety regulations, and execute complex projects on-time
- Complete on the job training under the supervision of electricians and develop an advanced knowledge of electrical theory, NEC electrical codes, and blueprint reading
- Interfaced with residential customers to identify root causes for electrical problems and provided high-quality customer service
Sales Associate
American Eagle
02.2022 - 06.2022
- Use skills in upselling to regularly exceed sales targets
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories and clothing
- Worked as part of team to ensure orders were delivered accurately and efficiently
- Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
- Maintained order of shelves and products
- Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves and restocking items
Canvasser
FullContactCommunications
02.2021 - 06.2022
- Reported daily performance data, including number of completed interviews
- Completed door-to-door assignments to promote awareness and gather information
- Served as point of contact for potential clients with inquiries
Education
Associates - Electrical Engineering
LaGuardia Community College
Long Island City, NY08.2022
Skills
- Electrical systems installation
- Maintenance and repairs
- Blueprint evaluation
- Blueprint reading
- Customer service
- Team collaboration
- Merchandise organization
- Performance data reporting
- Client communication
- Passenger assistance
- Crisis management
- Check-in procedures
- Airport jet bridge operator
Certification
Jetbridge operator
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Check In Agent
Frontier Airlines
08.2024 - 02.2025
Electrician Assistant
EAS Contracting
10.2022 - 06.2023
Sales Associate
American Eagle
02.2022 - 06.2022
Canvasser
FullContactCommunications
02.2021 - 06.2022
Associates - Electrical Engineering
LaGuardia Community College
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