Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Reviewed tickets, identification, and passports to verify traveler identity.
Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Operated gate jetbridges
Electrician Assistant
EAS Contracting
10.2022 - 06.2023
Support electricians in conducting installations, maintenance, and repairs for electrical systems, including organizing materials and equipment
Coordinate with electricians to evaluate blueprints, ensure compliance with safety regulations, and execute complex projects on-time
Complete on the job training under the supervision of electricians and develop an advanced knowledge of electrical theory, NEC electrical codes, and blueprint reading
Interfaced with residential customers to identify root causes for electrical problems and provided high-quality customer service
Sales Associate
American Eagle
02.2022 - 06.2022
Use skills in upselling to regularly exceed sales targets
Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories and clothing
Worked as part of team to ensure orders were delivered accurately and efficiently
Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
Maintained order of shelves and products
Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves and restocking items
Canvasser
FullContactCommunications
02.2021 - 06.2022
Reported daily performance data, including number of completed interviews
Completed door-to-door assignments to promote awareness and gather information
Served as point of contact for potential clients with inquiries
Education
Associates - Electrical Engineering
LaGuardia Community College
Long Island City, NY
08.2022
Skills
Electrical systems installation
Maintenance and repairs
Blueprint evaluation
Blueprint reading
Customer service
Team collaboration
Merchandise organization
Performance data reporting
Client communication
Passenger assistance
Crisis management
Check-in procedures
Airport jet bridge operator
Certification
Jetbridge operator
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Check In Agent
Frontier Airlines
08.2024 - 02.2025
Electrician Assistant
EAS Contracting
10.2022 - 06.2023
Sales Associate
American Eagle
02.2022 - 06.2022
Canvasser
FullContactCommunications
02.2021 - 06.2022
Associates - Electrical Engineering
LaGuardia Community College
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