Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gary James

Lakeland,FL

Summary

A seasoned professional with a proven track record in enhancing customer satisfaction and streamlining operations. At NYC Taxi & Limousine Commission, led initiatives that significantly improved collaboration and operational efficiency. Expert in relationship building and small business operations, adept at both verbal and written communication. Achievements include developing innovative solutions that bolstered productivity and quality standards. Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Owner

Mr. G Home Improvement
01.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Maintenance Technician

Hosanna Real Estate Services
03.2018 - 12.2020
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Installed new locks, door handles, and door closers.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.

Operations Executive

NYC Taxi & Limousine Commission
01.2013 - 09.2015
  • Collaborated on operational support tasks to achieve common goal.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.

Inspector in Quality Assurance and Quality Control

NYC Department of Transportation
01.2006 - 10.2009
  • Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
  • Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
  • Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
  • Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
  • Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
  • Contributed to the development of new inspection methods using cutting-edge technology to enhance accuracy and efficiency within the department.
  • Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
  • Streamlined inspection processes, optimizing efficiency and reducing turnaround times for product approval.
  • Enhanced product quality by implementing rigorous inspection processes and utilizing specialized equipment for accurate measurements.
  • Demonstrated commitment to safety by adhering strictly to established protocols during all aspects of the inspection process.
  • Maintained up-to-date knowledge of industry standards and regulatory requirements, ensuring company compliance.

Education

Bachelor of Science - Civil Engineering

Morgan State University
Baltimore, MD
05-2003

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication

Accomplishments

  • Achieved maxium results by completing every task with accuracy and efficiency.

Timeline

Owner

Mr. G Home Improvement
01.2021 - Current

Maintenance Technician

Hosanna Real Estate Services
03.2018 - 12.2020

Operations Executive

NYC Taxi & Limousine Commission
01.2013 - 09.2015

Inspector in Quality Assurance and Quality Control

NYC Department of Transportation
01.2006 - 10.2009

Bachelor of Science - Civil Engineering

Morgan State University

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Gary James