Gary Johnson
Afton,MN
Summary
Personable and dedicated Customer Service Representative with extensive experience in Semiconductor Electronics industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
52
52
years of professional experience
Work History
Service Manager /Mechanic
Cycles Unlimited
Bakersfield, CA
02.1972 - 08.1974
- Pitched in to complete various duties during peak periods or employee absences.
- Created written estimates and obtained customer consent to proceed.
- Reviewed customer billing statements for accuracy prior to release.
- Performed Major repairs to customer motorcycles.
Sales Floor Associate
Lowes Home Improvment
Oak Park, MN
11.2023 - Current
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Created positive experiences for customers through friendly conversations during transactions.
- Initiated contact with customers via phone calls in order to increase sales opportunities.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
Counter Sales Associate
Orielley Auto parts
Oak Park, MN
10.2022 - 02.2023
- Provided excellent customer service to ensure customer satisfaction.
- Greeted customers in a friendly and professional manner.
- Computed purchases and received and processed cash or credit payment.
- Prepared merchandise for purchase or rental.
- Completed opening and closing procedures as required by supervisor.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records related to sales for store management.
- Stocked shelves with merchandise according to company guidelines.
Field Service Manager
ASML
Tempe, AZ
06.1984 - 05.1989
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Worked with Customers to Establish Service contracts.
Tech Support Manager
Asml
Tempe, AZ
05.1989 - 05.1999
- Created second level service support.
- managed a team of 10 service specialists for extreme repairs.
Training Manager
Asml Us
Tempe, AZ
05.1989 - 04.1994
- Created training schedules and programs for ASML customers and field service personnel.
- Developed diagnostic training program. Emphasizing troubleshooting to component level.
- Developed Customer billing system.
- Implemented training improvements to achieve desired results.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Maintained comprehensive database to track training, certifications and qualifications.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
NPI Project Leader
ASML
Chandler, AZ
04.1999 - 06.2016
- Developed planning for integrating new ASML products to the field
- Determine Service and Spare Parts requirements to support the new products.
- Created detailed reports outlining project milestones, tasks completed and budget expenditures.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Managed the day-to-day operations of projects including tracking progress, resolving issues and making adjustments as necessary.
- Identified project needs by reviewing project objectives and schedules.
Owner
Glaswerks Amplification
Afton, MN
03.2006 - Current
- Business originally started in Mesa,Arizona - 2006
- Designed and built custom guitar amplifiers
- Coordinated closely with vendors and suppliers to obtain materials needed for successful completion of amplifiers
- Competent in Vacuum tube design and repair.
- Responsible for amplifier design and construction.
- Maintained detailed customer database of amp sales and ordered option.
Education
Associate of Applied Science - Electrnoics
Devry Institute Of Technology
Phoenix, AZ02-1978
General Education
Bakersfield High School
Bakersfield, CA06-1973
Skills
- Skilled in electronics troubleshooting to component level
- Experienced in small engine repair,
- Familiar in use of oscilloscopes, Digital Multimeters, Spectrum analyzers
- Excellent soldering skis
- PCB design
- Point to point wiring
- Electronic Assembly
- Electronics Manufacturing
- Hardware Diagnostics
- Technical Documentation
- Mechanical Testing
- Wiring and Soldering
- Mechanical Systems
- Functional Testing
- Continuous Improvement
- Technical Writing
- Schematic Reading
- Instrument Calibration
- Supply Coordination
- Advanced Troubleshooting
- Customer Support
- Customer Service
- Troubleshooting and Diagnosis to component level
- Testing
- Product Development
- Troubleshooting
Timeline
Sales Floor Associate
Lowes Home Improvment
11.2023 - Current
Counter Sales Associate
Orielley Auto parts
10.2022 - 02.2023
Owner
Glaswerks Amplification
03.2006 - Current
NPI Project Leader
ASML
04.1999 - 06.2016
Tech Support Manager
Asml
05.1989 - 05.1999
Training Manager
Asml Us
05.1989 - 04.1994
Field Service Manager
ASML
06.1984 - 05.1989
Service Manager /Mechanic
Cycles Unlimited
02.1972 - 08.1974
Associate of Applied Science - Electrnoics
Devry Institute Of Technology
General Education
Bakersfield High School
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