Gary Joseph
Conyers,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Field Manager
Verizon
New York, New Yrok
12.2018 - 12.2020
- Developed and implemented processes and strategies to achieve operational goals.
- Directed proper utilization of company resources to meet objectives.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Performed quality control inspections on phases of field operations.
- Facilitated field operations through supervision and direction of field personnel.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Collaborated with multiple departments to meet operational deadlines.
Field Technician
Verizon
New York, New York
03.2005 - 12.2018
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Managed quality control initiatives to eliminate downtime and increase revenue.
- Investigated and corrected mechanical problems with machinery such as routers and Optical Network Terminals.
- Installed Fiber based systems in customers homes and businesses.
Customer Service Representativ
Verizon
New York, New York
10.1996 - 03.2005
- Optimized customer support by establishing collaborative service environment.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from customers.
- Resolved billing issues over phone with customers daily.
- Collected revenue
Education
No Degree - Computer Science And Programming
Hobart & William Smith Colleges
Geneva, NYHigh School Diploma -
Westminster School
Simsbury, CTAssociate of Science - Telecommunication
Bronx Community College of The City University of New York
The Bronx, NY05.2005
Skills
- Resource Allocation
- Inventory management
- Strategic planning
- Staff Management
- Problem-Solving
- Flexible and Adaptable
- Self-Motivated
- Attention to Detail
- Teamwork and Collaboration
Timeline
Field Manager
Verizon
12.2018 - 12.2020
Field Technician
Verizon
03.2005 - 12.2018
Customer Service Representativ
Verizon
10.1996 - 03.2005
No Degree - Computer Science And Programming
Hobart & William Smith Colleges
High School Diploma -
Westminster School
Associate of Science - Telecommunication
Bronx Community College of The City University of New York
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