Overview
Work History
Education
Certification
Timeline
Generic

Gary Kirkwood

Spring,TX

Overview

17
17
years of professional experience
1
1
Certification

Work History

Parts Delivery Driver

Oreily's Auto Parts
Spring, Texas
07.2021 - 08.2024
  • Reported any problems or damage to supervisor immediately upon return from route.
  • Communicated with customers regarding orders, returns, and exchanges.
  • Responded to customer inquiries in a courteous manner.
  • Organized and inventoried parts for delivery.
  • Resolved customer complaints in a professional manner.
  • Inspected vehicles for mechanical items and safety issues prior to loading.
  • Verified that invoices were accurate before leaving the warehouse.
  • Delivered parts to customers in a timely manner.
  • Provided assistance unloading parts at customer locations when necessary.
  • Ensured paperwork was completed correctly before delivering parts.
  • Adhered to company policies regarding safe driving practices.
  • Loaded and unloaded parts from delivery truck.
  • Managed time effectively to ensure deliveries are made according to schedule.
  • Performed daily pre-trip inspections on delivery truck.
  • Followed all safety regulations while operating company vehicle.
  • Maintained cleanliness of assigned vehicle and ensured it was properly stocked with supplies.
  • Checked orders for accuracy prior to delivery.
  • Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
  • Unloaded and organized inventory received from manufacturers and distribution centers.
  • Packaged and safely loaded parts and materials to prevent damage during transportation.
  • Logged deliveries and pickups and quickly loaded and unloaded deliveries.
  • Strengthened customer relationships with prompt and professional service.
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Picked up and delivered parts and equipment to customers, satellite stores and vendors.
  • Built rapport with local store owners and key customers to promote repeat business.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.

Parts Counter Person

AutoZone
Spring, Texas
04.2018 - 09.2020
  • Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
  • Utilized computer system to check part numbers, prices, availability and special order items.
  • Maintained accurate records of all transactions including sales receipts, credit card charges and cash payments.
  • Researched parts availability, pricing and delivery times.
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered.
  • Participated in regular staff meetings to discuss new products, promotions and customer feedback.
  • Organized shelves in order to create an efficient working environment.
  • Maintained cleanliness of the store front area.
  • Provided technical advice regarding parts and accessories.
  • Assisted customers with parts selection and ordering.
  • Received, examined and reshelved returned parts.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Opened crates to replenish stocked items in proper aisles.
  • Operated point of sales and parts lookup computer systems.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Wrote and recorded orders for merchandise or entered orders into computers.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.

Bank Teller

Capital One
Spring, Texas
05.2014 - 11.2014
  • Maintained accurate records of all financial transactions.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Performed cash handling duties including counting currency, coins and checks.
  • Developed strong relationships with customers to ensure repeat business.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Responded and assisted customers with account inquiries and updates.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Entered transactions into computer and issued customer receipts.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Reported daily averages and shortages to operations department.
  • Prepared official checks for customer and internal bank needs.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Identified transaction errors when debits and credits did not balance.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Resolved problems or discrepancies concerning customers' accounts.

Teller

Chase Bank
Spring, Texas
09.2012 - 03.2013
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Maintained accurate records of all transactions for compliance purposes.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Balanced cash drawers on a daily basis.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Explained the features of various banking products available to customers.
  • Performed daily reconciliation of teller drawer within established limits.
  • Processed wire transfers for customers both domestically and internationally.
  • Explained account information to customers in detail as needed.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Delivered exceptional service to customers in person or over telephone.
  • Maintained confidentiality of bank records and client information.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Prepared official checks for customer and internal bank needs.
  • Identified transaction errors when debits and credits did not balance.
  • Verified amounts and integrity of every check or funds transfer.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Reported daily averages and shortages to operations department.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.

Bank Teller

Wells Fargo
Spring, Texas
06.2010 - 07.2012
  • Maintained accurate records of all financial transactions.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Performed cash handling duties including counting currency, coins and checks.
  • Developed strong relationships with customers to ensure repeat business.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Provided assistance to other tellers during peak business hours as needed.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Educated customers about different types of banking services available at the branch.
  • Responded and assisted customers with account inquiries and updates.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Reconciled cash and checks against computer records at end of shift.
  • Entered transactions into computer and issued customer receipts.
  • Delivered exceptional service to customers in person or over telephone.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Received and counted daily inventories of cash, drafts and checks.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Resolved problems or discrepancies concerning customers' accounts.

Bank Teller

BBVA Compass
Spring, Texas
06.2011 - 03.2012
  • Maintained accurate records of all financial transactions.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Performed cash handling duties including counting currency, coins and checks.
  • Developed strong relationships with customers to ensure repeat business.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Responded and assisted customers with account inquiries and updates.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Entered transactions into computer and issued customer receipts.
  • Delivered exceptional service to customers in person or over telephone.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Directed specific questions to appropriate branch personnel.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Reported daily averages and shortages to operations department.
  • Prepared official checks for customer and internal bank needs.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Identified transaction errors when debits and credits did not balance.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Resolved problems or discrepancies concerning customers' accounts.

Bank Loan Officer

Wells Fargo
Naperville, Illinois
05.2007 - 10.2009
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Analyzed customer needs and recommended appropriate products or services.
  • Provided technical support for customers in resolving complex issues.
  • Reviewed documents for accuracy prior to submission or publication.

Education

High School Diploma -

Downers Grove North Highschool
Downers Grove, IL
06-1964

Certification

ASE certified Master Technician

Timeline

Parts Delivery Driver

Oreily's Auto Parts
07.2021 - 08.2024

Parts Counter Person

AutoZone
04.2018 - 09.2020

Bank Teller

Capital One
05.2014 - 11.2014

Teller

Chase Bank
09.2012 - 03.2013

Bank Teller

BBVA Compass
06.2011 - 03.2012

Bank Teller

Wells Fargo
06.2010 - 07.2012

Bank Loan Officer

Wells Fargo
05.2007 - 10.2009

High School Diploma -

Downers Grove North Highschool

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Gary Kirkwood