Gary Klatz
Bluefield,WV
Summary
Highly skilled and motivated individual seeking a remote customer service/support agent position. Strong emphasis on effective communication, empathy, active listening, and problem-solving. Confident in ability to excel in this role. Proficient in Microsoft applications and experienced with platforms such as Salesforce and Zendesk. Determination and resilience are key attributes that will contribute to success in this field. Recent employment gap due to Covid-19 layoff. Utilized this time to relocate and provide care for ninety-eight-year-old mother while renovating our family home with significant historical value.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Tank Wagon Driver
Nelson Petroleum, Inc
08.2011 - 08.2019
- Worked remotely fueling various railroad and fleet accounts in the greater Seattle/Tacoma area
- Performed excellent customer service by communicating with customers by phone, text, and email to provide delivery updates and confirm delivery locations and load requirements
- Kept detailed mileage and fuel reports to track overall fuel costs
- Adaptable and skilled at workload assessment and completion of all tasks safely and efficiently
- Generated consistent referrals and repeat business by providing friendly and fast service
Tank Wagon Driver
Nelson Petroleum, Inc
08.2011 - 08.2019
- Worked remotely fueling various railroad and fleet accounts in the greater Seattle/Tacoma area
- Performed excellent customer service by communicating with customers by phone, text, and email to provide delivery updates and confirm delivery locations and load requirements
- Kept detailed mileage and fuel reports to track overall fuel costs
- Adaptable and skilled at workload assessment and completion of all tasks safely and efficiently
- Generated consistent referrals and repeat business by providing friendly and fast service
Flatbed Truck Driver/Forklift Driver
Mason County Forest Products
08.2008 - 08.2010
- Performed pre-trip and post-trip inspections on tractor/trailer and various forklifts at the beginning and end of shift
- Loaded, transported, and unloaded flat-bed tractor/trailer combination with loads of finished lumber
- Staged and loaded commercial trucks for shipment
- Stacked finished loads in the yard and restacked loads for shipment
- Inspected vehicles before and after trips and logged and reported mechanical problems to avoid unsafe hazards
Tank Wagon Driver
Associated Petroleum Products
07.2007 - 08.2008
- Communicated with dispatchers and other personnel to coordinate transportation schedules
- Performed truck pre-trip and post-trip inspections
- Responsible for the prompt and safe completion of fleet fueling for various clients' assets on assigned routes encompassing large and ever-changing areas
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials
Forklift Operator
Simpson Lumber Company
01.2006 - 04.2007
- Loaded and unloaded kilns loaded and unloaded flat-bed trucks for shipment of finished loads
- Transported goods between warehouse locations according to shipment and storage needs
- Unloaded and stacked materials by raising and lowering lifting devices
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries
- Qualified: Hyster 100,110,170,190 and 210
Leading Petty Officer of an Administration Department VAQ-129
U.S. Navy
08.1985 - 09.2005
- Answered phones and emails providing outstanding customer service by disseminating information up and down the chain-of-command with the utmost clarity, as directed
- Instructed classes in conflict resolution among subordinates, equals, and superiors
- Acted as liaison between officers and enlisted personnel
- Provided counseling and authored evaluations for multiple personnel
- Created time schedules, award letters, and commendations
- Created, updated and audited files including closely guarded, sensitive information on squadron personnel
- Awarded: Navy and Marine Corps Commendation Medal, Navy and Marine Corps Achievement Medal (2)
Education
Thomas Nelson Community College
Hampton, VASkills
Time management
Customer service
Problem-solving
Excellent communication
Punctual and reliable
Multitasking Abilities
Attention to detail
Team building
Written communication
Active listening
Critical thinking
Decision-making
Certification
- Forklift Certification
Timeline
Tank Wagon Driver
Nelson Petroleum, Inc
08.2011 - 08.2019
Tank Wagon Driver
Nelson Petroleum, Inc
08.2011 - 08.2019
Flatbed Truck Driver/Forklift Driver
Mason County Forest Products
08.2008 - 08.2010
Tank Wagon Driver
Associated Petroleum Products
07.2007 - 08.2008
Forklift Operator
Simpson Lumber Company
01.2006 - 04.2007
Leading Petty Officer of an Administration Department VAQ-129
U.S. Navy
08.1985 - 09.2005
Thomas Nelson Community College
Similar Profiles
Sawyer FailSawyer Fail
Barista at Nelson Petroleum DistributorsBarista at Nelson Petroleum Distributors
Maxine KupaMaxine Kupa
Cafe Assistant at NELSON PETROLEUM DISTRIBUTORS (NPD)Cafe Assistant at NELSON PETROLEUM DISTRIBUTORS (NPD)
NATALIE AGUIRRENATALIE AGUIRRE
Chiropractic Assistant at Nelson & Nelson Chiropractic CentersChiropractic Assistant at Nelson & Nelson Chiropractic Centers
Jaisah SmithJaisah Smith
Field Placement Student at Bluefield Primary SchoolField Placement Student at Bluefield Primary School
Christopher OteyChristopher Otey
Lead Sterile Processing Technician at Princeton Community Hospital-WVU MedicineLead Sterile Processing Technician at Princeton Community Hospital-WVU Medicine