Gary K. Umwech
Honolulu
Summary
Dynamic professional specializing in aviation operations with a strong focus on safety compliance and leadership. Consistently enhanced operational efficiency while ensuring adherence to regulations, fostering a collaborative environment that drives team success and elevates customer service standards.
Overview
21
21
years of professional experience
Work History
SUPERVISOR
Unifi Aviation for United Airline
Springfield
07.2021 - Current
- Ensured daily operations met performance goals, airline standards, and FAA safety compliance.
- Coordinated staff to enforce adherence to company and FAA rules, ensuring compliance and safety.
- Oversaw daily safety compliance for ramp agents and passengers in alignment with FAA regulations.
- Managed emergency situations while interacting with tenants to maintain safety and operational efficiency.
- Communicated with crew and ramp agents in person and through map devices to coordinate operations.
- Trained new staff on United system computer and scanner usage for baggage handling.
- Documented incidents related to below-wing and above-wing operations, addressing equipment needs.
- Conducted winter operations observations to maintain cleanliness and safety of aircraft.
- Checked passenger tickets at the counter, processed rebookings, and communicated travel information.
- Assisted gate agents with deplaning and boarding procedures to facilitate passenger movement.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
LEAD AND CERTIFIED MEDS ASSISTANCE (CMA)
Northwest Community service
Marshall
03.2012 - 06.2021
- Administered daily medications to patients, ensuring adherence to prescribed treatment plans.
- Monitored patients and reported changes in condition to healthcare team for timely intervention.
- Managed personal needs and safety of clients, observing and reporting behavioral changes to enhance care.
- Assisted nursing staff by implementing their instructions.
- Also referred to as medical aide technician
- Escorted clients to and from activity areas to promote engagement..
- Reason for leaving: moving to springfield missouri
SKYCAP
SouthWest Airline
MCI International Airport
06.2005 - 10.2012
- Checked in customers' luggage curbside, tagged luggage, and issued boarding passes.
- Loading and unloading customers' luggage on curbside or curbside check-in
- Assisted customers in wheelchairs from plane to jetway and curbside.
- Provided excellent customer service during boarding and arrival processes.
- Greeted and assisted customers with inquiries and needs at the front desk.
- Provide current and accurate flights Arrival/Departure information
- Greeted visitors with compassion, providing empathy and patience to anxious and upset patrons.
- Communicated safety regulations to passengers prior to departure.
- Reason for leaving: moving to marshall missouri for school
Education
computer programming -
Missouri Valley College
Marshall, MO12-2017
Computer Programming -
Metropolitan Community College-Maplewood College
Kansas City, Mo05-2007
High School - General study, Computer course
Chuuk High School
Weno, Chuuk State, FM01-2002
Skills
- Operational efficiency
- Project management
- Customer service and support
- Effective communication
- Attention to detail
- Problem solving
- Data analysis
- System operations
- Leadership and teamwork
- Rule adherence
- Integrity and professionalism
- Self-motivation and work ethic
- Willingness to learn
- Active listening
- Technical documentation
- Friendly demeanor
Timeline
SUPERVISOR
Unifi Aviation for United Airline
07.2021 - Current
LEAD AND CERTIFIED MEDS ASSISTANCE (CMA)
Northwest Community service
03.2012 - 06.2021
SKYCAP
SouthWest Airline
06.2005 - 10.2012
computer programming -
Missouri Valley College
Computer Programming -
Metropolitan Community College-Maplewood College
High School - General study, Computer course
Chuuk High School