Gary Lawson
Smyrna,DE
Summary
Seasoned transportation professional. Valid license, excellent driving history, and expertise in route planning and load security. Clear communicator with a service-oriented nature and multitasking expertise. Vigilant and safety-focused at all times. a safe driving record and a positive attitude. Highly effective and skilled at determining the best routes. Dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal customer service and time management skills.
Overview
16
16
years of professional experience
Work History
Independent Contractor
TRANS-CARGO EXPRESS LLC
02.2021 - Current
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Adapted quickly to changing demands or unforeseen challenges within a project's scope without compromising results.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
PVD - Personal Vehicle Driver
UPS
12.2020 - 01.2021
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Led team delivery of packages requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
- Unload box truck.
- Load and organize storage facility (POD)
- Load and organize delivery vehicle (Cargo Van)
- Drive routes, deliver packages to residential/business customers.
- Pick ups, from customers residential/business.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Enhanced route efficiency for faster deliveries with GPS navigation and advanced planning
- Maintained excellent safety record by adhering to traffic laws and defensive driving techniques
- Streamlined pick-up and drop-off processes, ensuring punctuality in all appointments and deliveries
- Collaborated with dispatchers for effective communication of schedule changes or emergencies
PVD - Personal Vehicle Driver
UPS
11.2019 - 01.2020
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Led team delivery of packages requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
- Load and organize storage facility (Pod)
- Load and organize vehicle
- Drive routes and deliver packages to residential and business customers.
- Pick up packages from residents and companies.
- Obtain signatures and interact regularly with customers.
- Recorded information, such as items received and delivered.
- Worked effectively with supervisor, taking and following direction.
UPS Driver Helper
UPS
12.2018 - 01.2019
- Organize truck
- Help driver carry packages to residents and companies
- Picked up packages from residents and companies
- Obtained signatures and interacted regularly with customers
- Recorded information, such as items received and delivered
- Worked effectively with supervisor, taking and following direction
- Lifted and carried packages weighing up to (125) pounds
UPS Driver Helper
UPS
11.2017 - 01.2018
- Organize truck
- Help driver carry packages to residents and companies
- Picked up packages from residents and companies
- Obtained signatures and interacted regularly with customers
- Recorded information, such as items received and delivered
- Worked effectively with supervisor, taking and following direction
- Averaged 200+ packages per day
Technical Support Representative II
AT&T
01.2010 - 02.2016
- Troubleshoot VDSL/ADSL, VOIP, and IPTV service and hardware issues accurately and efficiently to come to a resolution
- Utilize multiple tools and departments to identify and resolve advanced order problems
- Identify potential service problems and pro-actively support all services
- Utilize CRM to track, notate, and dispatch all cases
- Strong problem-solving ability
- Knowledgeable in Telecommunications - Ability to learn new concepts quickly
- Networking proficiency
- Proficient with several company-specific software systems
- Proficient with Microsoft operating systems
- Hardware support and troubleshooting
- Conducts analysis and troubleshooting via telephone and smart chat technicians and customers
- Works with outside vendors and affiliated groups to help restore IPTV, internet, and phone services
- Cultivates customer relations while resolving any service issues that arose and ensuring customer satisfaction in timely manner, and generating repeat/referral business that significantly boost sales profitability
- Assists with manager escalations to provide solution for troubled customers
- Participates in one on one sessions with new Tier II agents to assist with learning curve, I was selected as part of specialized group handling (5+ dispatch) chronic cases directing, assisting technicians and tech field managers to final resolution of chronic cases
- Able to keep company cost down and retain customer base by identifying and correcting chronic line issues which affected broad areas of coverage
Customer Assistant
AT&T
02.2008 - 12.2009
- Performed a broad array of intermediate duties in rendering leadership and strategic supervision to highly motivated and peak-performing customer associates responsible for providing DSL Tier 1 technical support
- Facilitates designated troubleshooting training and hands-on coaching intended to enhance Customer Assistant's knowledge
- Recommends and implements process improvements based on CA feedback and analysis
- Assists customers with registration, email creation, DSL physical line signal testing, modem/filter set-up, browser configurations
- Interacts with other departments to resolve customer issues or provide additional services
- Communicates and disseminates information to floor
- Managed over 100 calls per day
Education
Some College (No Degree) - Business Administration
Wilberforce University
Wilberforce, OHCertification -
FNT
Phoenix, AZ7 2004
Certification -
ERI
Pleasanton, California 10 2001
Certification - Insurance Adjuster
AdjusterPro
Dallas, TXSkills
- Pickups and deliveries
- Safe driver training
- Driver support
- Self-Motivation
- Organizational Skills
- Quality Assurance
- Safety Compliance
Timeline
Independent Contractor
TRANS-CARGO EXPRESS LLC
02.2021 - Current
PVD - Personal Vehicle Driver
UPS
12.2020 - 01.2021
PVD - Personal Vehicle Driver
UPS
11.2019 - 01.2020
UPS Driver Helper
UPS
12.2018 - 01.2019
UPS Driver Helper
UPS
11.2017 - 01.2018
Technical Support Representative II
AT&T
01.2010 - 02.2016
Customer Assistant
AT&T
02.2008 - 12.2009
Some College (No Degree) - Business Administration
Wilberforce University
Certification -
FNT
Certification -
ERI
Certification - Insurance Adjuster
AdjusterPro
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