Gary Leamer

• Responsible for the maintenance and upkeep of the F-4 Phantom fighter aircraft from 1988 until 1993 including an 8 month deployment during Operation Desert Shield/Storm
• Supervised operation and organizational maintenance of weapons systems and specialized equipment from 1993 until an honorable discharge in 1995
• Proved to be an effective decision-maker in high-pressure environments during entire enlistment.

• Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
• Shared product knowledge with customers while making personal recommendations
• Maintained friendly and professional customer interactions
• Described use and operation of merchandise to customers
• Received and processed cash and credit payments for in-store purchases
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
• Demonstrated that customers come first by serving them with a sense of urgency.

• Led sales calls with team members to establish sales and customer retention goals
• Monitored customer preferences to determine focus of sales efforts
• Maintained friendly and professional customer interactions.

• Exchanged returned merchandise for customers quickly and efficiently
• Recommended and helped customers select merchandise based on their needs
• Informed customers about sales and promotions in a friendly and engaging manner
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
• Verified that all merchandising standards were maintained on a daily basis.

• Opened and close garage, including counting cash, opening and closing cash registers and creating staff assignments
• Maintained friendly and professional customer interactions
• Communicated with customers regarding vehicle issues and potential repairs
• Organized work records and filed reports
• Ordered accurate amounts of parts and supplies to maintain necessary shop inventory and accomplish repair on customer vehicles.
• Guided mechanics and customers with decisions concerning repair and replacement of parts.
• Contributed to repeat and referral business by using strong customer service and problem solving skills.

• Stocked and restocked inventory when shipments were received
• Fulfilled customer shipping needs using UPS and USPS methods
• Wrote order supply requests to replenish merchandise
• Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients
• Answered customers' questions and addressed problems and complaints in person and via phone.

• Opened and closed the store, which included counting cash drawers and making bank deposits
• Offered exceptional customer service to differentiate and promote the company brand
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
• Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
• Processed all sales transactions accurately and in a timely fashion
• Kept current on market and product trends to effectively answer customer questions.

Uses the Pulse program to Model inventory breadth and depth for 227 NAPA stores within the Altoona and Carrollton DC territory's.

Acts as the primary point of contact for inventory assortment modeling within a geographic region. Meets/communicates with stakeholders on regular basis with respect to market trends, actual inventory movement, and incorporates feedback in inventory assortment (breadth/depth).

Acts as inventory assortment subject matter expert for NAPA independent owners and sales group that supports them. Answers inquiries regarding methodology used to model inventory, represents ownership to company-wide modeling discussions, and ensures proper functioning of modeling application.

Collaborates with division inventory management to understand territory sales trends. Ensure company-wide initiatives are employed for supported stores and DCs.

Work as part of the overall supply chain to provide support and services to stores.

• Conducted regular market analysis to identify new opportunities for territory sales growth for 15 independently owned NAPA stores in the Altoona DC Market.
• Targeted prospects in other territories through careful research of competitor products, services, and trends.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Managed accounts to retain existing relationships and grow share of business.

• Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships.
• Developed and executed marketing strategies for increased brand visibility within the wholesale market.
• Delivered exceptional customer service while resolving disputes or addressing concerns promptly, maintaining high levels of client retention.
• Conducted regular market research to stay current on industry trends and competitor activities, informing effective decision-making processes.