Results-driven team player adept at performing fiber optic and cable installations, repairs and improvements for residential and commercial clients. Safety-driven and skilled in operation equipment, calibrating systems and training users.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cable Technician
Orlando Business Telephone Systems
2018.11 - 2021.01
Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Read blueprints and schematics to correctly place equipment.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and fiber optic applications.
Fiber Optic Technician
Broadstaff
2018.02 - 2018.10
Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
Conducted site surveys to validate customer's infrastructure deliverables.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Worked closely with network administrators and server engineers to deliver quality service.
Installed and configured new devices and system components.
Read blueprints and schematics to correctly place equipment.
Installer
AT&T
2013.03 - 2017.06
Operated tools, equipment, and machinery according to safety standards.
Installed complete systems at new residential and business construction sites.
Laid out materials and system components to prepare for installation.
Inspected installations to check for functionality and maintain customer satisfaction.
Calculated materials and time needed for each job.
Completed troubleshooting of malfunctions and diagnosed issues.
Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
On Floor Supervisor
Aon Hewitt
2008.09 - 2012.09
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Monitored production levels and implemented measures to increase output.
Maintained accurate records of team attendance and documented disciplinary actions.
Benefits Specialist II
Convergys
2008.05 - 2008.10
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Checked employees' benefits enrollment for accuracy and inputted all data per clients request.
Implemented open enrollment system to streamline benefits processes for employees.
Studio Associate III
Toll Architecture
2005.10 - 2006.05
Anticipated design issues and proved to be proactive in developing effective solutions.
Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
Fostered highly communicative, collaborative team culture on visual product projects.
Carefully prepared design layouts into prepress files for offset, web and digital printing.
Organized and detail-oriented with a strong work ethic.
Studio Associate I/ II
Toll Architecture
2005.10 - 2006.05
Anticipated design issues and proved to be proactive in developing effective solutions.
Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
Fostered highly communicative, collaborative team culture on visual product projects.
Carefully prepared design layouts into prepress files for offset, web and digital printing.
Worked flexible hours across night, weekend and holiday shifts.
Benefits Specialist II
Convergys
2002.03 - 2005.10
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Checked employees' benefits enrollment for accuracy and inputted all data per clients request.
Implemented open enrollment system to streamline benefits processes for employees.
Coordinated and conducted employee orientations to promote understanding of coverage and options.
Dental Technician
US Navy
1996.08 - 2002.12
Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
Inspected broken or out-of-date apparatus for special specifications before repairing and making new ones.
Trained or supervised other dental technicians or dental laboratory bench workers.
Completed detailed models of patients' mouths to create accurate devices.
Education
Associate of Science - Drafting Technology
ITT Technical Institute
Jacksonville, FL
06.2005
Skills
Fiber Optic Cables
Fiber Testing
Telecommunications Systems
Terminating Cables
Troubleshooting and Repair
Certification
Certified Fiber Optic Installer FOI-184133- Electronic Technicians Association International- December 2016
Timeline
Cable Technician
Orlando Business Telephone Systems
2018.11 - 2021.01
Fiber Optic Technician
Broadstaff
2018.02 - 2018.10
Installer
AT&T
2013.03 - 2017.06
On Floor Supervisor
Aon Hewitt
2008.09 - 2012.09
Benefits Specialist II
Convergys
2008.05 - 2008.10
Studio Associate III
Toll Architecture
2005.10 - 2006.05
Studio Associate I/ II
Toll Architecture
2005.10 - 2006.05
Benefits Specialist II
Convergys
2002.03 - 2005.10
Dental Technician
US Navy
1996.08 - 2002.12
Associate of Science - Drafting Technology
ITT Technical Institute
Certified Fiber Optic Installer FOI-184133- Electronic Technicians Association International- December 2016
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