Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gary M. Abner

Waterford

Summary

Dynamic IT Specialist with extensive experience at HPE, excelling in hardware/software troubleshooting and remote support. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in equipment deployment and mobile device administration, consistently delivering results in fast-paced environments. Passionate about leveraging technology to drive success.

Overview

10
10
years of professional experience

Work History

Technical Support

NOVO Digital Radiography
03.2025 - 05.2025
  • Hardware/software/network troubleshooting
  • Equipment configuration
  • Windows updates
  • Equipment shipping and replacement

IT Specialist

Stefanini
09.2023 - 10.2024
  • Hardware/software/network troubleshooting
  • Peripheral configuration
  • Windows and BIOS updates
  • Mobile device troubleshooting

IT Specialist

Midwest Glass Fabricators
09.2022 - 08.2023
  • Hardware/software/network troubleshooting
  • Hardware repairs (printers, label printers, PC components)
  • Software updates and installs
  • Desk phone management
  • Mobile device management

IT Applications Specialist

Pink Energy
05.2021 - 09.2022
  • IT Support
  • Basic hardware and software troubleshooting
  • Remote troubleshooting and software installs
  • Deployment and relocation of IT Equipment
  • Driver updates and installs

IT Specialist

Williams International
08.2018 - 06.2020
  • Basic hardware and software troubleshooting
  • Remote troubleshooting and software installs
  • Deployment and relocation of IT Equipment
  • Building systems with Windows 7 and Windows 10 images
  • Driver updates and installs

Level one service desk agent

Logicalis
03.2017 - 08.2018
  • Basic troubleshooting techniques
  • Remote troubleshooting and software patches
  • Password resets and account unlocks in active directory and SAP 740, as well as processing emails and access requests.

Level one service desk agent

HPE (Hewlett Packard Enterprise)
12.2014 - 02.2017
  • Basic troubleshooting techniques
  • Remote troubleshooting techniques
  • Password resets and account unlocks in active directory and mainframe applications

Work Force Management – Intraday

HPE (Hewlett Packard Enterprise)
01.2016 - 06.2016
  • Handling daily scheduling conflicts
  • Working with leadership to schedule events and monitor adherence for level one and level 2 agents.
  • Find patterns and events in call volume that cause the volume to be higher or lower than expected.

Subject Matter Expert

HPE (Hewlett Packard Enterprise)
10.2015 - 04.2016
  • Offering guidance, resource knowledge, and team building skills to level one technical support agents as well as completing tasks assigned by Team Leads and Supervisors.

Education

Associate of Applied Science Degree - Network Systems Administration

ITT Technical Institute
Troy, MI

Skills

  • Hardware and software troubleshooting
  • Network troubleshooting
  • Mobile device administration
  • Windows updates and driver installation
  • Remote IT support
  • Equipment deployment
  • Customer service and collaboration
  • Effective communication skills
  • Attention to detail
  • Time management

References

References available upon request.

Timeline

Technical Support

NOVO Digital Radiography
03.2025 - 05.2025

IT Specialist

Stefanini
09.2023 - 10.2024

IT Specialist

Midwest Glass Fabricators
09.2022 - 08.2023

IT Applications Specialist

Pink Energy
05.2021 - 09.2022

IT Specialist

Williams International
08.2018 - 06.2020

Level one service desk agent

Logicalis
03.2017 - 08.2018

Work Force Management – Intraday

HPE (Hewlett Packard Enterprise)
01.2016 - 06.2016

Subject Matter Expert

HPE (Hewlett Packard Enterprise)
10.2015 - 04.2016

Level one service desk agent

HPE (Hewlett Packard Enterprise)
12.2014 - 02.2017

Associate of Applied Science Degree - Network Systems Administration

ITT Technical Institute

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