Gary Major
Antioch,CA
Summary
Dynamic customer service professional with over 15 years of experience in fast-paced environments, including rideshare driving, dispatch, shuttle transport, and front-line customer support. Proven track record of enhancing customer satisfaction through meticulous attention to detail, effective problem-solving skills, and a consistently professional and personable demeanor. Skilled in multitasking and time management, adept at addressing diverse customer needs with efficiency and empathy. Committed to delivering exceptional service that exceeds expectations and fosters long-term client relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Babysitter
Pet Sitter
Rideshare Driver
Lyft
05.2025 - Current
- Transport passengers safely to destinations, prioritizing their comfort and preferences.
- Ensure timely pickups and drop-offs while maintaining a clean and welcoming vehicle environment.
- Rideshare Driver – Independent Contractor
Rideshare Driver
Uber/Lyft
08.2022 - 05.2025
- Delivered excellent customer service with a focus on rider satisfaction and safety.
- Managed schedules independently and adapted to dynamic routing.
Customer Service Team Member / Cook
QSR Southern Group, LLC
08.2022 - 08.2023
- Prepared and served food while engaging directly with customers at the front counter and drive-thru.
- Maintained cleanliness, order accuracy, and high service standards under pressure.
Customer Service / Produce Clerk
Alberto's
07.2021 - 08.2022
- Assisted customers in selecting fresh produce and responded to inquiries.
- Maintained a clean, organized, and well-stocked produce department.
Driver
Nu Way Express (FedEx Contractor)
07.2016 - 11.2020
- Delivered packages promptly, maintained vehicle logs, and ensured customer delivery satisfaction.
Package Handler / Seasonal Operations Admin
FedEx Ground
01.2014 - 07.2016
- Loaded/unloaded packages, verified addresses, and supported customer inquiries on lost/misrouted items.
Customer Service / Shuttle Driver & Dispatcher
Park N Fly
10.2013 - 10.2015
- Drove shuttle to and from DFW Airport, ensuring a safe and pleasant customer experience.
- Served as dispatcher: coordinated pickups, managed radio communication, and ensured smooth logistics.
- Assisted passengers with luggage and responded promptly to customer concerns.
Parking Control Officer (Customer Interaction Focus)
San Francisco MTA
01.1996 - 01.2008
- Assisted the public with directions and traffic safety; supported events and emergencies in coordination with law enforcement.
- Managed complaints and inquiries from drivers in high-stress environments.
Teacher's Assistant
Balboa High School
08.1976 - 06.1977
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individual learning needs and provided personalized assistance.
- Maintained a positive classroom environment conducive to learning and engagement.
- Collaborated with teachers to develop instructional materials and resources.
Education
Associate Degree - Education
City College of San Francisco
San Francisco, CA01.1992
High School Diploma - Mathematics
Balboa High School
San Francisco, CA01.1977
Skills
- Customer Service & Communication
- Conflict Resolution
- Time Management & Punctuality
- Safety & Compliance
- Dispatch & Radio Operations
- Team Collaboration
- Microsoft Office & Mobile Tech Proficiency
- Shuttle & Van Operation (Non-CDL)
- Microsoft Word, Mobile Dispatch Systems
- Shuttle/Van Driving
- Package Tracking Systems
- Customer-facing Retail
- Route Planning
- Conflict De-escalation
- General Maintenance & Cleaning
- Strong work ethic
- Patience and empathy
- Hygiene and cleanliness
Certification
- DOT Medical Examiner Certificate (Expired: 2022)
- Valid Driver's License (Non-CDL)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Rideshare Driver
Lyft
05.2025 - Current
Rideshare Driver
Uber/Lyft
08.2022 - 05.2025
Customer Service Team Member / Cook
QSR Southern Group, LLC
08.2022 - 08.2023
Customer Service / Produce Clerk
Alberto's
07.2021 - 08.2022
Driver
Nu Way Express (FedEx Contractor)
07.2016 - 11.2020
Package Handler / Seasonal Operations Admin
FedEx Ground
01.2014 - 07.2016
Customer Service / Shuttle Driver & Dispatcher
Park N Fly
10.2013 - 10.2015
Parking Control Officer (Customer Interaction Focus)
San Francisco MTA
01.1996 - 01.2008
Teacher's Assistant
Balboa High School
08.1976 - 06.1977
High School Diploma - Mathematics
Balboa High School
Babysitter
Pet Sitter
Associate Degree - Education
City College of San Francisco