Gary Malcolm
Duncan,SC
Summary
Proven leader with extensive experience in store management and operations, honed at Rockwell Automation/Michelin and Champs Sports. Excelled in inventory management and staff training, enhancing store efficiency and customer satisfaction. Skilled in problem-solving and multitasking, successfully mentored teams to exceed sales targets through innovative store displays and effective shift scheduling.
Overview
19
19
years of professional experience
Work History
Storeroom Lead Receiver
Rockwell Automation
04.2014 - Current
- Developed strong relationships with transportation companies, facilitating smooth coordination during inbound shipments arrivals.
- Streamlined communication with suppliers, resolving any shipment discrepancies or delays in a timely manner.
- Ensured timely processing of inbound shipments by prioritizing tasks and delegating responsibilities effectively.
- Assisted in cycle counting tasks, contributing to accurate inventory levels and minimizing stock discrepancies.
- Maintained accurate records of received goods, ensuring proper documentation for accountability purposes.
- Identified damaged or missing items upon receipt, promptly reporting issues to relevant parties for resolution.
- Trained new staff members on receiving procedures, fostering a cohesive and efficient team dynamic.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Store Manager
Champs Sports
11.2005 - 03.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science - Management And Marketing
University of Wisconsin, Green Bay
Green Bay, WI12.1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Inventory Management
- Shift Scheduling
- Store displays
- Staff Management
- Shipping and receiving
- Labeling and Packaging
- Workload prioritization
- Inventory Auditing
- Effective Communication
- Certified Forklift Driver
- Relationship Building
- Safety Procedures
- Shipment Tracking
- Shipping Documentation
Timeline
Storeroom Lead Receiver
Rockwell Automation
04.2014 - Current
Store Manager
Champs Sports
11.2005 - 03.2013
Bachelor of Science - Management And Marketing
University of Wisconsin, Green Bay
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