Gary Mapp
Hartford,CT
Summary
Service industry professional with a solid background in providing excellent service and support. Track record of delivering high-quality service and support. Known for reliability, adaptability, and working effectively. Safety-conscious individual with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Proven ability to handle various tasks and maintain high standards. Recognized for adaptability and proactive approach in delivering effective result. Brings positive attitude and commitment
Overview
25
25
years of professional experience
1
1
Certification
Work History
Developmental Services Worker
Connecticut DDS
Newington, CT
01.2026 - Current
- Supported individuals with developmental disabilities in daily living skills and community integration.
- Developed personalized care plans to address unique needs of clients, enhancing quality of life.
- Collaborated with multidisciplinary teams to coordinate services and resources for clients' well-being.
Direct Support Professional
Vinfen
South Windsor, CT
06.2024 - Current
- Developed individualized care plans based on resident needs and assessments.
- Implemented individualized care plans, promoting client independence and well-being.
- Collaborated with multidisciplinary teams to assess and adjust treatment strategies effectively.
- Monitored client progress, documenting behavioral changes and reporting concerns to supervisors promptly.
- Developed and facilitated recreational activities that fostered socialization and skill development among clients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Direct Support Professional
Community Residences, Inc.
Newington, CT
06.2022 - Current
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
Security Officer
Allied Universal Security Services (Bank of America)
Hartford, CT
06.2022 - 10.2024
- Monitored access points to ensure security protocols were consistently followed.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded swiftly to incidents, maintaining safety and order within the facility.
- Collaborated with law enforcement during emergencies to enhance response effectiveness.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Checked personnel ID badges and issued temporary credentials to visitors.
Direct Support Professional
Whole Life, Inc.
Bloomfield, CT
04.2021 - 06.2022
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Cook
Community Renewal Team
Hartford, CT
06.2001 - 06.2022
- Prepared high-quality dishes in fast-paced kitchen environment.
- Collaborated with team to ensure timely service and order accuracy.
- Maintained cleanliness and organization of workstations and kitchen equipment.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Education
Some College - Criminal Justice
Manchester Community College
Manchester, CT01-2006
Skills
- Security guard license
- Superior customer service
- Physical fitness
- Surveillance
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Document management
- Identification verification
- First aid and CPR certified
- Reliability
- Punctuality
Certification
- Food Handler Certification
- Driver's License
- First Aid Certification
- CPR Certification
- Guard Card
- Food Safety Certification
- PMT trained and certified
Languages
English - Expert
Timeline
Developmental Services Worker
Connecticut DDS
01.2026 - Current
Direct Support Professional
Vinfen
06.2024 - Current
Security Officer
Allied Universal Security Services (Bank of America)
06.2022 - 10.2024
Direct Support Professional
Community Residences, Inc.
06.2022 - Current
Direct Support Professional
Whole Life, Inc.
04.2021 - 06.2022
Cook
Community Renewal Team
06.2001 - 06.2022
Some College - Criminal Justice
Manchester Community College