Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Open To Work

Gary Martin

HVAC Services
Terre Haute,IN

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

HVAC Service ManagerBranch Vice PresidentFacilities Maintenance/Construction ManagerAccount Manager

Work Type

Full TimeConsulting

Location Preference

HybridRemoteOn-Site
Location: Terre Haute, IN, USTerre Haute, IN
Open to relocation: No

Salary Range

$125000/yr - $200000/yr

Important To Me

Work-life balanceFlexible work hoursPersonal development programsPaid time offStock Options / Equity / Profit Sharing

Summary

Dynamic HVAC Service Manager with a proven track record at Freitag Weinhardt, INC, excelling in standards of operation and customer needs for client retention. Demonstrated leadership and passion in team settings, enhancing service efficiency and achieving significant improvements in customer satisfaction. Skilled in analytical problem-solving and project planning, driving business growth through strategic initiatives.

Overview

35
35
years of professional experience
5
5

Certifications

Work History

HVAC Service Manager

Freitag Weinhardt, INC
08.2019 - Current
  • Assisted in managing daily service operations to ensure customer satisfaction.
  • Supported team in troubleshooting service-related issues and resolving customer inquiries.
  • Learned and utilized service management software to track and update customer requests.
  • Collaborated with team members to streamline communication and improve service delivery.
  • Gained knowledge of industry best practices for effective service management strategies.
  • Contributed ideas for process improvements to enhance overall service efficiency.
  • Engaged with customers to gather feedback, ensuring continuous improvement in services provided.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Met with customers to discuss service needs and offer available solutions.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
  • Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.

Branch Vice President

Quality Plumbing & Mechanical
06.2018 - 08.2019
  • Led branch operations, ensuring compliance with industry standards and regulations.
  • Developed strategic business plans to enhance market presence and drive revenue growth.
  • Mentored team members, fostering professional development and improving overall performance.
  • Implemented process improvements, increasing operational efficiency and reducing service turnaround times.
  • Cultivated relationships with key clients, strengthening partnerships and expanding service offerings.
  • Spearheaded initiatives to expand the branch''s product offerings and services in alignment with identified market needs.
  • Collaborated with senior management to develop strategic plans for branch growth and expansion.
  • Negotiated contracts with partners and vendors, securing favorable terms to benefit the branch''s bottom line.
  • Provided strong leadership to enhance team productivity and morale.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Evaluated and negotiated contracts to procure favorable financial terms.

HVAC Specialist

Central State Construction
12.2017 - 06.2018
  • Installed and maintained HVAC systems, ensuring optimal performance and compliance with safety standards.
  • Diagnosed and repaired heating, ventilation, and air conditioning equipment using advanced troubleshooting techniques.
  • Developed and implemented preventive maintenance schedules to enhance system reliability and efficiency.
  • Led team in executing HVAC installations on construction projects, coordinating tasks to meet project timelines.
  • Trained junior technicians on best practices for HVAC installation, repair, and safety protocols.
  • Collaborated with project managers to assess HVAC requirements for new constructions and renovations, ensuring compliance with regulations.
  • Provided high-quality customer service, addressing client concerns promptly and professionally.
  • Completed projects on schedule due to strong organizational skills and effective time management practices.
  • Minimized downtime for businesses by completing repairs quickly without sacrificing quality or attention to detail.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.

Facilities Maintenance/Construction Manager

Sisters of Providence
10.2011 - 12.2017
  • Led construction projects ensuring adherence to safety regulations and quality standards.
  • Managed project schedules, coordinating with subcontractors and suppliers for timely completion.
  • Oversaw budgeting processes, optimizing resource allocation for cost-effective project execution.
  • Implemented process improvements, enhancing workflow efficiency across multiple job sites.
  • Evaluated contractor performance, ensuring compliance with contractual obligations and industry standards.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Identified and resolved construction issues promptly to prevent delays.
  • Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
  • Prepared and managed project budgets to accurately track costs and expenses.

HVAC Specialist

Sycamore Engineering
09.2003 - 10.2011
  • Diagnosed HVAC system issues and implemented effective repair solutions.
  • Conducted routine maintenance on commercial and residential HVAC systems to ensure optimal performance.
  • Collaborated with team members to complete complex installations in compliance with safety regulations.
  • Trained junior technicians on best practices for equipment handling and system troubleshooting.
  • Analyzed system performance metrics to identify opportunities for energy efficiency improvements.
  • Led initiatives to upgrade HVAC systems, resulting in improved reliability and customer satisfaction.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.

HVAC Technician Foreman

Gibson Services Company
03.1993 - 06.2001
  • Streamlined repair processes, reducing downtime and enhancing service delivery efficiency.
  • Mentored new staff, fostering a culture of continuous learning and professional development within the team.
  • Installed new heating, ventilation, and air conditioning systems in industrial and commercial buildings with precision and attention to detail.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Recommended appropriate upgrades to clients' existing systems, resulting in increased energy efficiency and cost savings.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.

Pipefitter HVAC Apprentice

Freitag Weinhardt, INC
04.1991 - 03.1993
  • Installed and maintained piping systems for commercial projects.
  • Interpreted blueprints and technical drawings to ensure accurate layout of piping systems.
  • Collaborated with contractors to coordinate installation schedules and project requirements.
  • Maintained safe handling of tools and equipment for efficient operations.
  • Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Maintained high-quality standards through consistent attention to detail while fitting pipes according to building code requirements.

Education

Associate of Applied Science - Automotive Repair

Ivy Tech Community College of Indiana
Terre Haute, IN

Associate of Applied Science - Industrial Maintenance

Ivy Tech Community College/Plumbers And Steamfitters 157
Terre Haute, IN
01-1997

Skills

  • Collaborative team management
  • Analytical problem-solving
  • Analytical reasoning
  • Process optimization
  • Leadership in team settings
  • Project planning
  • Quality assurance management
  • Cost estimation

Accomplishments

  • Achieved digital software implementation by introducing Viewpoint Service Management for all Service Department tasks.

Certification

  • CFC 608 Universal License
  • Indiana Plumbing License
  • State of Indiana Backflow Prevention License
  • Tridium Niagara 4 License
  • UA Certified HVAC Instructor

Interests

  • Auto Repair/Restoration
  • Backpacking and Hiking
  • Fundraising Events
  • NHRA Drag Racing

Timeline

HVAC Service Manager

Freitag Weinhardt, INC
08.2019 - Current

Branch Vice President

Quality Plumbing & Mechanical
06.2018 - 08.2019

HVAC Specialist

Central State Construction
12.2017 - 06.2018

Facilities Maintenance/Construction Manager

Sisters of Providence
10.2011 - 12.2017

HVAC Specialist

Sycamore Engineering
09.2003 - 10.2011

HVAC Technician Foreman

Gibson Services Company
03.1993 - 06.2001

Pipefitter HVAC Apprentice

Freitag Weinhardt, INC
04.1991 - 03.1993

Associate of Applied Science - Automotive Repair

Ivy Tech Community College of Indiana

Associate of Applied Science - Industrial Maintenance

Ivy Tech Community College/Plumbers And Steamfitters 157

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Gary MartinHVAC Services