Gary Martin
Stoughton,MA
Summary
Dynamic professional with a strong background in customer service and housekeeping, notably at the Dept. of Veteran Affairs. Proven ability to enhance operational efficiency through effective training and process improvements. Skilled in chemical handling and committed to maintaining high sanitation standards, ensuring a safe and welcoming environment for all.
Overview
11
11
years of professional experience
Work History
Housekeeping Aide
Dept. of Veteran Affairs
03.2020 - Current
- Maintained cleanliness and sanitation standards in patient care areas to ensure a safe environment.
- Assisted with inventory management, ensuring adequate supplies for daily operations.
- Trained new staff on housekeeping protocols and safety procedures to promote efficiency.
- Developed cleaning schedules that optimized workflow and enhanced productivity across teams.
Loader and Unloader
United Parcel Service, UPS
04.2016 - 06.2018
- Operated forklifts and hand trucks to load and unload packages efficiently.
- Sorted packages by destination to streamline loading processes.
- Maintained accurate inventory records through daily logging of incoming and outgoing shipments.
- Collaborated with team members to ensure timely completion of loading schedules.
Assistant Manager
Rent A Center Warehouse & Retail Store
07.2014 - 10.2016
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, enhancing team performance and productivity.
- Developed and implemented process improvements, streamlining inventory management systems.
- Coordinated customer service efforts, resolving issues to maintain client satisfaction.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Managed scheduling and staffing needs, optimizing workforce efficiency during peak periods.
- Led training sessions on operational best practices, fostering a culture of continuous improvement.
Education
High School Diploma -
Cedar Shoals H.S
Athens, GA06-1989
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
Timeline
Housekeeping Aide
Dept. of Veteran Affairs
03.2020 - Current
Loader and Unloader
United Parcel Service, UPS
04.2016 - 06.2018
Assistant Manager
Rent A Center Warehouse & Retail Store
07.2014 - 10.2016
High School Diploma -
Cedar Shoals H.S