Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Tiffany Zirkle

Mabie

Summary

Experienced with administrative support, including scheduling and document management. Utilizes strong organizational skills to maintain efficient office operations. Knowledge of effective communication and teamwork principles.

Administrative professional with comprehensive background in office management and support. Known for reliability and adaptability, consistently ensuring smooth operations and effective team collaboration. Expertise in scheduling, document handling, and communication.

Experienced with team leadership and client management in case management. Utilizes strategic planning to enhance service delivery and client outcomes. Track record of effective conflict resolution and process improvement.

Diligent Case Manager with solid background in case management supervision. Successfully led teams to improve client outcomes and streamline processes. Demonstrated ability in conflict resolution and effective communication.

Professional in case management with focus on effective team collaboration and delivering results. Skilled in client assessment, resource coordination, and conflict resolution. Known for adaptability and reliability, ensuring support for clients and teams through changing needs. Strong leadership and communication abilities, driving successful outcomes in complex environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administration Assistant

Elkins Christian Academy
08.2024 - Current
  • Secretarial duties
  • Taught as a substitute according to the curriculum guidelines
  • Observed teachers to document how they were following the curriculum guidelines
  • Supervised activities, outings, and field trips
  • Created fundraisers
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Executed record filing system to improve document organization and management.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Recorded expenses and maintained accounting records.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

IDD Waiver Case Manager

Potomac Center
09.2023 - 07.2024
  • Writing safety plans
  • Creating budget letters
  • Face to Face contacts
  • Individualized Plan Meetings
  • Monthly update state phone call
  • Completed file review/audits
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Service Coordinator Supervisor

Potomac Center
04.2020 - 07.2024
  • Attended monthly FFTA and Family Finding meetings
  • Hosted and taught PRIDE Foster Parent Trainings on a quarterly basis virtually and in person with class size ranging from one-fifteen
  • New Foster Home Inspections and paperwork, including WV CARES background checks
  • Staff evaluations
  • Overseen that staff made sound decisions
  • Read Monthly Reports on cases
  • ASO and Medicaid billing
  • Participated in file review/audits with WV Licensing
  • Managed a team of service coordinators, ensuring effective workload distribution and optimal use of resources.
  • Promoted a positive work environment through open communication channels and regular team-building activities among staff members.
  • Implemented new training programs for service coordinators, leading to improved performance levels and increased employee retention.
  • Created detailed reports on departmental progress, presenting findings to senior management for review and strategic planning purposes.
  • Improved service coordination by implementing efficient scheduling procedures and streamlining communication channels.
  • Enhanced team productivity by providing consistent coaching, feedback, and support to service coordinators.
  • Streamlined workflow processes within the service coordination team, reducing delays in project completion times.
  • Collaborated with other departments to develop seamless processes, improving overall company efficiency and customer satisfaction levels.
  • Optimized resource allocation by conducting thorough analysis of staffing requirements based on historical data trends in order to meet fluctuating demand levels effectively.
  • Participated in industry conferences and training sessions, staying current on best practices and trends to maintain a competitive edge within the field of service coordination.
  • Reduced client complaints by actively addressing concerns and implementing timely solutions.
  • Oversaw daily operations of the service coordination department, ensuring all tasks were completed accurately and on time.
  • Maintained accurate records of all client interactions and services provided for quality assurance purposes.
  • Facilitated cross-functional meetings to address operational challenges and implement effective solutions across the organization.
  • Negotiated contracts with vendors that resulted in cost savings while maintaining high-quality standards for services received.
  • Developed strong relationships with clients and vendors, resulting in increased satisfaction rates and repeat business.
  • Conducted regular performance appraisals, identifying areas for growth and providing constructive feedback for professional development.

Service Coordinator

Potomac Center
04.2015 - 04.2020
  • Collaborated with multi-disciplinary treatment team members, Human Services Staff, and other community providers to plan individual's treatment and care goals development and progress: including CANS assessment, Casey Life Skills Assessment, and child assessments
  • Bi-weekly Foster Home inspections - including home cleanliness, and renewals such as: insurance (home and vehicles), drivers license, vehicle registration, pet vaccinations, children, APS/CPS background check, financial eligibility, CPR/First Aid, and looking at fire alarms/fire extinguisher
  • Assisting in getting information from DHHR along with assisting Foster's with what was needed to take to MountainHeart to sign up for daycare services to make the process ran smoothly and services to start in a timely manner
  • Linking children and families to community resources
  • Visited face to face with child in care and foster family at least 2x a month in home
  • Files and timeframes were achieved based on WV Foster Care Licensure, State and Federal time frames
  • Open and Close Foster Care cases and homes timely and to the expectation of Licensure, State, and Federal regulations
  • Monthly reports to the child's GAL, DHHR Gurdian, and Potomac Center Program Director
  • Attended and participated in ongoing training, meeting, conference calls, etc
  • As needed/required
  • Concise and detailed documentation on each Foster Family file and each child file in accordance with Potomac Center, State Licensure, State and Federal Regulations
  • Concise and detailed documentation on each conversation, phone call/text, face to face, meeting, IPP, ect with everyone involved with a case
  • Collaborated with all individuals in the child's life: clinicians, teachers, counselors, bio-parents, and other important individuals in the childs life
  • Often attending clinical appointments with children and attending IEP meetings for the child
  • Held recruiting events for Foster Parents
  • Led Foster Parent trainings on such things as Complex Trauma
  • Cooperated with any IIU's that were investigated
  • Participated and Testified in court proceedings about the case/child/services
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

Service Coordinator

Homebase Inc
01.2014 - 08.2014
  • Provided Supervised visitation between parents and child(ren)
  • Provided Parenting Services
  • Attended Multidisciplinary Team Meetings to give and receive updates
  • Participated/Testified in court on services provided
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Social Work Degree -

Concord University
Athens, WV
05.2018

Bachelor of Arts - Psychology and Human Services

Davis And Elkins College
Elkins, WV
05.2014

Skills

  • All Microsoft Databases
  • Excellent typing skills
  • CPR/First Aid
  • Children and Adolescent Needs and Strengths Assessment (CANS)
  • Casey Life Skills Assessment
  • Certification in WV PATH
  • Document management
  • Calendar management
  • Customer service
  • Data entry
  • Microsoft Excel
  • Record keeping
  • Filing systems
  • Client communication
  • Detail orientation
  • Team collaboration
  • Problem solving
  • Scheduling coordination
  • Confidentiality compliance
  • Task prioritization
  • Inventory management
  • Office administration
  • Administrative support
  • Word processing
  • Scheduling
  • Scheduling appointments
  • Telephone reception
  • Confidential document control
  • Customer relations
  • Office management
  • Account reconciliation
  • Appointment scheduling
  • Data organization

Certification

LSW Certification, 07/18

Hobbies and Interests

  • Traveling
  • Camping
  • Kayaking

Timeline

Administration Assistant

Elkins Christian Academy
08.2024 - Current

IDD Waiver Case Manager

Potomac Center
09.2023 - 07.2024

Service Coordinator Supervisor

Potomac Center
04.2020 - 07.2024

Service Coordinator

Potomac Center
04.2015 - 04.2020

Service Coordinator

Homebase Inc
01.2014 - 08.2014

Social Work Degree -

Concord University

Bachelor of Arts - Psychology and Human Services

Davis And Elkins College

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Tiffany Zirkle