Gary Miller
Cumming,GA
Summary
Dynamic retail sales professional with a strong track record in enhancing customer loyalty through effective inventory management and strategic stock level maintenance. Proven ability to cultivate partnerships and drive profit growth by understanding customer needs and delivering tailored solutions. Recognized for high productivity, exceptional communication skills, and a results-oriented approach that fosters team collaboration and elevates customer experiences. Committed to embracing new challenges while leveraging adaptability and a robust work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Produce Associate
Walmart
Dawsonville, GA
10.2023 - 04.2024
- Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Adhered to food safety regulations by following proper storage procedures for all perishables.
- Inventoried stock on a regular basis to ensure adequate supply levels at all times.
- Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
- Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
- Participated in weekly team meetings to discuss current promotions, sales goals, new products.
- Monitored temperature control systems regularly to maintain safe conditions for storing perishable goods.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Monitored work environment to maintain safety, cleanliness and organization.
- Greeted customers and provided immediate and courteous service.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Checked prices and located products for customers.
- Operated balers, power jacks and slicing machines.
- Assisted customers with product, promotion and policy information.
- Greeted customers and offered to help locate produce items.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Assessed floor displays to restock merchandise.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Demonstrated familiarity with department products to help customers in selecting items.
- Identified and quickly handled spill clean-up.
Produce Clerk
Publix
Alpharetta, GA
01.2022 - 11.2022
- Received and stocked incoming produce shipments.
- Organized displays of fresh fruits and vegetables in the store.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Informed customers about various types of produce available.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Maintained cleanliness of department while adhering to health code regulations.
- Provided excellent customer service by greeting each customer promptly.
- Greeted customers and offered to help locate produce items.
- Monitored work environment to maintain safety, cleanliness and organization.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Assisted customers with product, promotion and policy information.
Workplace Service Manager
Sandoz/Navartis
Denver, CO
10.2016 - 06.2018
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Ensured compliance with applicable laws and regulations related to services provided.
- Created standard operating procedures for all service functions.
- Performed root cause analysis on recurring problems encountered by customers.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Created employee work schedules to keep shifts properly staffed.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
Operations Manager
Whayne Enterprises
Denver, CO
03.2010 - 10.2016
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
Education
High School Diploma -
Manual
Louisville, KY01-1973
Skills
- Client Relationship Management
- Training and mentoring
- Loss prevention strategies
- Coaching New Hires
- Deductive reasoning
- Product knowledge
- Technical Proficiency
Certification
- GMP certified
- GXP certified
Accomplishments
Received numerous customer service awards
Affiliations
- hobbies include outdoor activities, playing and watching sports
References
References available upon request.
Timeline
Produce Associate
Walmart
10.2023 - 04.2024
Produce Clerk
Publix
01.2022 - 11.2022
Workplace Service Manager
Sandoz/Navartis
10.2016 - 06.2018
Operations Manager
Whayne Enterprises
03.2010 - 10.2016
High School Diploma -
Manual
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