Gary Miller
Paul,MN
Summary
Dynamic business owner with a proven track record in enhancing brand visibility and customer engagement at Elements of Passion. Skilled in financial management and relationship building, I achieved significant growth through strategic marketing and exceptional service, fostering client loyalty and repeat business. Adept at project management and operations, I drive success in competitive markets.
Overview
15
15
years of professional experience
Work History
Owner
Elements of Passion
01.2023 - Current
- Developed marketing strategies to enhance brand visibility and drive customer engagement.
- Managed inventory levels to ensure optimal stock availability and reduce excess costs.
- Established strong supplier relationships to negotiate favorable terms and improve product quality.
- Analyzed market trends to identify new business opportunities and adjust offerings accordingly.
- Oversaw financial management, including budgeting and expense tracking, to support long-term growth objectives.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Sales Associate
Various
10.2014 - 02.2015
- Assisted in maintaining store presentation standards through effective merchandising techniques.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Collaborated with team members to ensure stock levels met customer demand.
- Participated in inventory management by conducting regular stock counts and audits.
- Engaged customers with product knowledge to enhance shopping experience and drive sales.
- Supported promotional events by setting up displays and distributing marketing materials.
- Adapted quickly to changing retail environments and implemented new sales strategies effectively.
- Greeted customers and helped with product questions, selections, and purchases.
Sales Associate
Scherer Companies
09.2011 - 03.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained merchandise displays to ensure an appealing store environment.
- Collaborated with team members to achieve daily sales goals and customer satisfaction.
- Handled inventory management tasks including restocking shelves and organizing product displays.
- Developed knowledge of product features to provide informed recommendations to customers.
- Resolved customer complaints effectively, ensuring positive outcomes and repeat business.
- Participated in training sessions to improve sales techniques and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Rum River Lumber
01.2011 - 10.2011
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Psychology
Adler School For Graduate Studies
Richfield, IDNo Degree - Woodworking
Elements of Passion
St. Paul MNSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Business planning
- Project estimating
- Marketing
- Financial management
- Business development
- Business launch
- Business marketing
- Sales leadership
- Product branding
Timeline
Owner
Elements of Passion
01.2023 - Current
Sales Associate
Various
10.2014 - 02.2015
Sales Associate
Scherer Companies
09.2011 - 03.2013
Sales Associate
Rum River Lumber
01.2011 - 10.2011
Bachelor of Science - Psychology
Adler School For Graduate Studies
No Degree - Woodworking
Elements of Passion