Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gary Mink

Gary Mink

Lakeland

Summary

Dynamic and dedicated restaurant professional with extensive experience at a diverse array of restaurants, excelling in cash handling and guest relations. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Skilled in food safety practices and maintaining cleanliness standards, consistently fostering loyalty and repeat business.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Server

Metro Diner
10.2024 - Current
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.

Restaurant Server

Catfish Country Restaurant
04.2024 - 01.2025
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Restaurant Server / Manager / Social Media Coordin

MOJO Federal Swine & Spirits
11.2017 - 04.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Restaurant Server

Glory Days Grill
02.2014 - 10.2017
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Restaurant Server

Longhorn Steakhouse
06.2012 - 06.2015
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.

Education

B.S. Business Administration - Accounting And Finance

University of South Florida
Tampa, FL

Skills

  • Cash handling
  • Food handling
  • Professional attitude
  • Order taking
  • Cleanliness standards
  • Food safety practices
  • Relationship management
  • Food preparation
  • Food presentation
  • Food station setup
  • Table setting
  • Guest relations
  • POS system operations
  • Supply restocking

Certification

Serve Safe Certified

Timeline

Food Server

Metro Diner
10.2024 - Current

Restaurant Server

Catfish Country Restaurant
04.2024 - 01.2025

Restaurant Server / Manager / Social Media Coordin

MOJO Federal Swine & Spirits
11.2017 - 04.2024

Restaurant Server

Glory Days Grill
02.2014 - 10.2017

Restaurant Server

Longhorn Steakhouse
06.2012 - 06.2015

B.S. Business Administration - Accounting And Finance

University of South Florida

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