Summary
Overview
Work History
Education
Skills
Timeline
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Gary Mitchell

Pensacola,FL

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development, with expertise in general operations management, special events and customer service.

Overview

9
9
years of professional experience

Work History

Fence Installer

CW Services
01.2023 - 12.2023
  • Enhanced customer satisfaction by installing high-quality fences according to client specifications.
  • Collaborated with team members to complete large-scale fencing projects in a timely manner.
  • Assisted clients in selecting appropriate fencing materials for their properties, considering factors such as aesthetics, durability, and cost.
  • Maintained safe working conditions by adhering to industry safety guidelines and company protocols.

Assistant General Manager

Cafe Nola
06.2022 - 07.2023
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.

Assistant General Manager

Church's Chicken
05.2020 - 05.2022
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Shop Manager

Dolce & Gelato
03.2015 - 03.2020
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Conducted ongoing market research to stay informed about industry trends which helped us refine our product offerings based on consumer preferences.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Developed new promotional campaigns to attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

Lostock Hall High School
Lostock Hall, Preston, UK
06.2006

Skills

  • ServeSafe Manager
  • Operations Management
  • Schedule Coordination
  • Recruitment
  • Staff Management
  • Customer Engagement
  • Inventory Control and Record Keeping
  • Event Coordination
  • POS Terminal Operation
  • Front of House Management
  • Reliable and Responsible

Timeline

Fence Installer

CW Services
01.2023 - 12.2023

Assistant General Manager

Cafe Nola
06.2022 - 07.2023

Assistant General Manager

Church's Chicken
05.2020 - 05.2022

Shop Manager

Dolce & Gelato
03.2015 - 03.2020

High School Diploma -

Lostock Hall High School

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Gary Mitchell