Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

GARY MOYA

ORLANDO

Summary

DRIVEN AND DYNAMIC LEADER WITH PROVEN EXPERIENCE DRIVING SALES GROWTH AND DEVELOPING A TALENT PIPELINE. PASSIONATE ABOUT CULTIVATING A HIGH PERFORMING CUSTOMER CENTRIC SALES CULTURE. OUTSTANDING COMMUNICATOR KNOWN FOR SERVANT LEADERSHIP.

Overview

15
15
years of professional experience

Work History

SENIOR GENERAL MANAGER

ASHLEY FURNITURE
11.2021 - 04.2024
  • Promoted to higher volume store after improving results in a historically underperforming location
  • Led a team of 28 employees in a 40,000 sq ft show room
  • Maintained sales of $15 million annually by fostering a positive work environment while focused on accountability and coaching
  • Recognized quarterly for improving KPI's including sales growth of 7%, increased margin by 2%, SPG and customer net promoter scores also increased to lead the region
  • Achieved sales budgets in bedding at $3.8 million and improved furniture protection plan by 12% to just over $717k
  • Improved audit and inventory scores from N/A.

STORE DIRECTOR

WATCHES OF SWITZERLAND GROUP, MAYORS
09.2020 - 04.2021
  • Generated sales over $6 million in a boutique store through sales related training and strong brand ambassador behaviors
  • Increased clienteling efforts and partnered with area business including the Ritz Carlton and Porsche of Orlando
  • Achieved increases in key categories including wedding rings and fashion jewelry through monthly and bi-monthly pop-ups and bridal shows
  • Implemented weekly meetings with sales team to review performance and set goals
  • Chosen to take part in creating foundational training program for all store level leaders.

GENERAL MANAGER

GAP, INC
01.2019 - 09.2020
  • Hired and trained over 40 employees in a flag ship retail location with $7 million in annual sales
  • Improved Gap card results to 14% over LY through high customer engagement and performance management
  • Achieved high secret shop scores and maintained an average of 96 over 3 quarters
  • Partnered with store merchants and operations manager to better leverage payroll and execute strong merchandising and visual presentation
  • Reduced loss through effective scheduling and employee awareness that resulted in 3 improved shrink results
  • Developed and trained top performing associates to become effective holiday managers.

AREA MANAGER

WILLIAMS SONOMA
06.2009 - 12.2017
  • Promoted to Area manager overseeing multiple locations
  • Recognized as a top performing leader reaching comp sales, improved clienteling efforts and secret shop scores in multiple stores
  • Hit sales goals between $3.1 million and $4.7 million dollars annually
  • Facilitated training in Electrics and Cutlery departments for the district that led to significant sales increases between 4% and 12% annually
  • Created talent pipeline and promoted several core associates to successful managers
  • Executed strong visual merchandising and promoted to Regional Visual Manager over 18 stores
  • Instrumental in launching Williams Sonoma Home in several locations around the county.

Education

ASSOCIATE OF ARTS -

VALENCIA COLLEGE
ORLANDO, FL

BUSINESS ADMINISTRATION MANAGEMENT -

UNIVERSITY OF CENTRAL FLORIDA
ORLANDO, FL

Skills

TRAINING AND DEVELOPMENT OF EMPLOYEES

CUSTOMER CENTRIC

TEAM BUILDING AND SERVANT LEADERSHIP

STORE VISUAL MERCHANDISING

CUSTOMER/CLIENT RELATIONS

BUDGET PLANNING

KPI TRACKING

PERFORMANCE MANAGEMENT

INVENTORY MANAGEMENT

STORE OPERATIONS

Volunteer Experience

  • BOYS & GIRLS CLUB OF AMERICA
  • HARBOR HOUSE OF CENTRAL FLORIDA
  • AMERICAN CANCER SOCIETY

Timeline

SENIOR GENERAL MANAGER

ASHLEY FURNITURE
11.2021 - 04.2024

STORE DIRECTOR

WATCHES OF SWITZERLAND GROUP, MAYORS
09.2020 - 04.2021

GENERAL MANAGER

GAP, INC
01.2019 - 09.2020

AREA MANAGER

WILLIAMS SONOMA
06.2009 - 12.2017

ASSOCIATE OF ARTS -

VALENCIA COLLEGE

BUSINESS ADMINISTRATION MANAGEMENT -

UNIVERSITY OF CENTRAL FLORIDA

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