Gary Mullings
Customer Service Representative
Palm Beach Gardens,FL
Overview
23
23
years of professional experience
Work History
Customer Service Representative
ABM Aviation
West Palm Beach, FL
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
CruiseManager
The Port Of Palm Beach
West Palm Beach, FL
01.2018 - 12.2021
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
Valet Supervisor
Marriott
West Palm Beach, FL
03.2019 - 10.2021
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Answered guest's questions about property amenities and services.
- Completed claim check, vehicle damage and billing dispute forms.
- Issued and collected claim tickets and processed valet parking fees.
- Monitored and documented guest traffic flow in valet lot.
- Entered guest vehicle information and location in computerized valet parking system.
- Maintained current listing of local and area attractions special events and activities to give guests updated information.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Assisted hotel guests with valet retrieval process.
Server Shift Leader
PGA Resort
Palm Beach Gardens, FL
12.2018 - 12.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Bungalow Concierge/Pool and Beach Attendant/Beach Attendant
The Breakers Resort, Inc
Palm Beach, FL
12.2003 - 12.2018
- Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
- Used binoculars to detect and observe hazards, disturbances and safety infractions.
- Used [Software] to complete and maintain records of beach and weather conditions, incident information and emergency medical occurrences.
- Wiped down beach furniture and equipment to maintain cleanliness.
- Inspected basketball, frisbee, volleyball and other sports equipment and reported defects to manager to reduce safety risks.
- Monitored and maintained towel inventory by obtaining clean towels from laundry and returning and laundering dirty towels.
- Transmitted food and drink orders to bar and kitchen by recording patrons' choices into POS.
- Assisted guests with renting and setting up umbrellas, beach chairs, bicycles, kayaks and paddle boards and collected items at closing to maintain inventory.
- Assisted over [Number] customers per [Timeframe] by retrieving beach equipment, answering questions and helping physically disabled.
- Inspected recreational equipment prior to each shift to detect damage and wear.
- Assessed recreational facilities for cleanliness, collecting chairs and umbrellas and disposing of trash in proper receptacles.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Education
CDL Class A Licence - Trucking
Metropolitan Trucking
199 Pike Road, West Palm Beach, 3341112.2013
MBA -
University of Technology
Kingston Jamaica09.2002
Skills
- Interpretation and Translation Services
- Understanding Customer Needs
- Customer Retention Strategies
- Customer Data Confidentiality
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Upselling Products and Services
- Customer Account Management
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
Reading and watching Documentaries
I am an avid reader of all types of literature to keep myself well rounded on everyday matters. I also watch alot of documentaries on other countries in the world to see different ways of life and cultures.
Timeline
Customer Service Representative
ABM Aviation
11.2021 - Current
Valet Supervisor
Marriott
03.2019 - 10.2021
Server Shift Leader
PGA Resort
12.2018 - 12.2019
CruiseManager
The Port Of Palm Beach
01.2018 - 12.2021
Bungalow Concierge/Pool and Beach Attendant/Beach Attendant
The Breakers Resort, Inc
12.2003 - 12.2018
CDL Class A Licence - Trucking
Metropolitan Trucking
MBA -
University of Technology
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