Gary Munford
Franklin,VA
Summary
Dynamic Telecommunication Technician with East Coast Communications, skilled in diagnostic system analysis and proactive problem-solving. Successfully implemented training programs and improved operational efficiency through effective installation and maintenance of complex systems. Recognized for enhancing user guidance and ensuring compliance with industry standards, contributing to seamless telecommunications performance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Telecommunication Technician
East Coast Communications
02.2012 - 12.2024
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Performed quality assurance on systems to confirm optimal performance.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Implemented training programs to improve knowledge and skills of new technicians.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Provided training to customers to enhance use and understanding of network systems.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
- Read blueprints and schematics to correctly place equipment.
- Performed preventive maintenance of telecommunications equipment.
- Researched and recommended network and data communications hardware and software.
- Installed wiring, cabling and networking hardware on customer premises.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Worked between 8 job sites per week with minimal supervision
Computer Repair Technician
JTR Registry Services
07.2003 - 08.2011
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Refurbished used computers and technological equipment, saving companies money.
- Maintained 6 company computers by troubleshooting and performing needed repairs.
- Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Maintained and repaired peripheral equipment such as mice and external drives, recommending upgrades and replacements.
- Wrote reports on computer statuses and maintenance jobs.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and cameras.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Helicopter Crew Chief
US Army
06.1992 - 07.1998
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on OH-58, UH-1, and UH-60 aircraft.
- Implemented and improved processes to improve crew productivity and performance.
- Enforced strict safety protocols to protect crew members.
- Directed aircraft fueling, loading and unloading operations.
- Updated flight and maintenance logs with current, accurate information.
- Coordinated complex multi-million-dollar aircraft repairs.
- Coordinated aircraft inspections and repairs to maintain applicable standards.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Managed team according to company standards and compliance requirements.
- Trained all team members on key roles to maintain flexibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Applied Science - Computer Science
ECPI University
Virginia Beach, VA02-2002
No Degree - Aviation
US Army Aviation Training Center
Ft. Rucker, AL09-1992
Skills
- Diagnostic system analysis
- User guidance
- Installation support
- Setup and configuration of equipment
- Configuring electronic equipment
- Problem-solving and maintenance
- Risk assessment for equipment safety
- Proactive safety mindset
- Timely execution of work orders
- Issue identification and resolution
- Activity documentation
- Installation of equipment
Accomplishments
- Collaborated with team of 6 in the development of multiple family home wiring and installation.
- Achieved 100 percent through effectively helping with testing of all installed hardware.
- Documented and resolved wiring issues which led to faster repair resolution.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
Certification
- Helicopter Crew Chief Training - 1 year
- Fiber Optics repair Training - 4 months
- Equipment Troubleshooting Training - 3 months
Languages
English
Native or Bilingual
Interests
- Cooking
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Fundraising Events
- Animal Welfare Advocacy
- Volunteer Work
- Outdoor Recreation
- Video Gaming
- Digital Art and Animation
- Exploring various forms of art, such as guitar, painting, and crafts, to nurture creativity and personal growth
Timeline
Telecommunication Technician
East Coast Communications
02.2012 - 12.2024
Computer Repair Technician
JTR Registry Services
07.2003 - 08.2011
Helicopter Crew Chief
US Army
06.1992 - 07.1998
Associate of Applied Science - Computer Science
ECPI University
No Degree - Aviation
US Army Aviation Training Center
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