Gary Nascimento
Retail Manager
Taunton,MA
Summary
Helpful Produce Manager experienced in produce department responsibilities, including ordering, receiving, merchandising, stocking and hiring and training new staff members. Dedicated to maintaining full and fresh produce department through proper rotation of products. Delights customers with freshest inventory and selection available. Efficient Produce Manager with established inventory control and budget management talents. Offering 37 years of experience in various in the Retail industry. Outstanding customer service and personal service abilities with first-rate skills in vendor liaison and vendor communications. Background in training, coaching and teaching associates companywide procedures.
Overview
37
37
years of professional experience
Work History
Produce Manager
Shaw's/Star Market
West Bridgewater, MA
12.2020 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Addressed personnel issues and scheduling conflicts promptly.
- Directed key personnel in correct production techniques to achieve required quality.
- Sourced materials to keep up with production goals and meet customer demands.
- Estimated labor requirements to support anticipated workload.
- Wrote and conducted formal performance reviews for production personnel.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Coached and mentored new team members.
- Planned attractive produce displays, using color and texture to enhance.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Assisted customers with produce questions.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Trimmed, washed and bundled produce.
Assistant Store Manager
Shaw's/Star Market
West Bridgewater, MA
12.2018 - 06.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Retail Operations Specialist
Shaws's/Star Market
West Bridgewater, MA
06.2016 - 06.2018
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of Produce workspace, working closely with employees to systemize tasks.
- Promoted positive customer experience through day-to-day supervision and management of Produce Department
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Provided exceptional customer service to customers, increasing customer loyalty
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed daily operations of produce Departments , orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Worked directly with management, Store Manager, Director of Produce, District Manager to brainstorm, discuss strategy and mitigate issues.
- Managed 20 Produce managers across 20 produce departments, resulting in increase in annual revenue.
Education
No Degree - Communications
Rhode Island College
Providence, RICommunications
Connecticut School of Broadcasting
Wellesley Hills, MA08.1987
Skills
- Performance Monitoring and Evaluation
- Department Oversight
- Sales Promotion
- Sales Tracking
Timeline
Produce Manager
Shaw's/Star Market
12.2020 - Current
Assistant Store Manager
Shaw's/Star Market
12.2018 - 06.2020
Retail Operations Specialist
Shaws's/Star Market
06.2016 - 06.2018
No Degree - Communications
Rhode Island College
Communications
Connecticut School of Broadcasting
Similar Profiles
Anel TosunbegovicAnel Tosunbegovic
Grocery Clerk at Shaw's And Star MarketGrocery Clerk at Shaw's And Star Market
Michael BourqueMichael Bourque
Emerging Division Pharmacy Manager at Shaw's And Star MarketEmerging Division Pharmacy Manager at Shaw's And Star Market
Ciara TiberiCiara Tiberi
Bookkeeper and Customer Service Representative at Shaw's MarketBookkeeper and Customer Service Representative at Shaw's Market