Summary
Overview
Work History
Education
Skills
Timeline
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Gary Newman

Big Bear,CA

Summary

Full time husband and father of 2 with a strong desire to provide for my family. Currently a dynamic automotive technician with a strong work ethic and proven problem-solving skills at Ellsworth And Rammell Automotive. Enhanced service efficiency through workflow improvements and exceptional customer service, achieving high satisfaction rates. Proficient in engine repair and preventive maintenance, while fostering team collaboration and training new technicians for success.

Overview

16
16
years of professional experience

Work History

Automotive Technician

Ellsworth And Rammell Automotive
04.2017 - Current
  • Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
  • Performed routine maintenance services, ensuring optimal vehicle performance and safety compliance.
  • Collaborated with team members to identify and resolve complex automotive problems efficiently.
  • Assisted in training new technicians on best practices for repairs and customer service standards.
  • Maintained accurate records of services performed, parts used, and customer interactions for transparency.
  • Implemented workflow improvements to enhance service efficiency and reduce turnaround times on repairs.
  • Provided exceptional customer service by explaining repair processes and addressing client concerns effectively.
  • Stayed updated on industry trends and best practices to improve technical skills and service quality.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.

Manager

Ellsworth And Rammell Automotive
04.2017 - Current
  • Assisted in developing operational strategies for team efficiency.
  • Supported daily management tasks, ensuring smooth workflow and communication.
  • Collaborated with team members to troubleshoot issues and improve processes.
  • Learned and implemented safety protocols to maintain a secure work environment.
  • Coordinated scheduling and resource allocation for project completion.
  • Engaged in training sessions to enhance skills and knowledge of best practices.
  • Monitored inventory levels, contributing to effective stock management strategies.
  • Provided feedback on team performance, fostering an environment of continuous improvement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Salesperson

CARQUEST
06.2014 - 03.2017
  • Developed strong relationships with clients to enhance customer loyalty and satisfaction.
  • Identified customer needs through active listening and tailored product offerings accordingly.
  • Provided detailed product knowledge and demonstrations to drive sales effectiveness.
  • Assisted in training new team members on sales techniques and company policies.
  • Analyzed market trends to adjust sales tactics and capitalize on emerging opportunities.
  • Collaborated with marketing teams to optimize promotional strategies and increase foot traffic.
  • Led weekly team meetings to discuss performance metrics and share best practices.
  • Implemented inventory management practices to ensure product availability for customers.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.

Parking Attendant

Big Bear Mountain Resort
10.2009 - 04.2013
  • Managed parking operations to ensure smooth vehicle flow and optimize space utilization.
  • Assisted guests with parking inquiries, enhancing customer service experience and satisfaction.
  • Monitored parking lot conditions to maintain safety standards and compliance with resort regulations.
  • Trained new team members on procedures, promoting efficiency and adherence to operational guidelines.
  • Led efforts in maintaining cleanliness and organization of the parking facility, contributing to overall resort image.
  • Answered general questions about parking fees, facilities, and directions.
  • Coordinated with management to address guest feedback and resolve parking-related issues effectively.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
  • Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.

Education

Automotive Technician Specialist - Automotive Service

Universal Technical Institute
Rancho Cucamonga, CA
05.2013

High School Diploma - Basic Education

Big Bear High-school / Chataqua High School
Big Bear
05.2012

Skills

  • Strong work ethic
  • Changing tires
  • Attention to detail
  • Engine repair
  • Problem-solving
  • Safety awareness
  • Valid Driver's license
  • Hand and power tools
  • Time management
  • Preventive Maintenance
  • Troubleshooting skills
  • Customer service
  • Team collaboration
  • Estimating work
  • Inventory organizing
  • Issue resolution
  • Service scheduling
  • Repair quotes
  • Road-worthiness evaluations
  • Detailing services
  • Scheduled services
  • Customer relationship management (CRM)

Timeline

Automotive Technician

Ellsworth And Rammell Automotive
04.2017 - Current

Manager

Ellsworth And Rammell Automotive
04.2017 - Current

Salesperson

CARQUEST
06.2014 - 03.2017

Parking Attendant

Big Bear Mountain Resort
10.2009 - 04.2013

Automotive Technician Specialist - Automotive Service

Universal Technical Institute

High School Diploma - Basic Education

Big Bear High-school / Chataqua High School

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Gary Newman