GARY O'LOUGHLIN

Work History

LL Flooring

01.2017 - 01.2025

The role of a regional manager focuses on leading, planning, and directing a team of store managers and associates, who are accountable for all functional areas of the business. This includes improving the customer experience, increasing sales, and enhancing overall regional financial performance. Execution of company initiatives, including staffing, inventory control, customer service, and compliance with company standards. Additionally, I train and coach managers and associates to achieve all store sales and operational goals while maintaining high customer service standards. Responsible for driving metrics and achieving positive outcomes on a daily, monthly, and annual basis.
Sales/Full Continuum/Training: Successfully executed all aspects of sales and operations with sales budget, including sales development through implementation and training, including all controllable expenses within budget, increasing Net Operating Profit (NOP).
Training and Development/Rigor: Created monthly product and customer service associate training, including role-playing exercises; improved sales and selling skills; upgraded customer experience resulting in increased sales; reduced turnover and elevated culture of accomplishment and job satisfaction.

BURLINGTON STORES INC

01.2015 - 01.2017

The role is to lead by example and build consensus with team associates, positive communication, and company values; improve the customer experience with a strong customer service culture; and increase satisfaction scores, reduce turnover.
Lead multi-million-dollar sales volumes in a multi-site environment to maximize sales, gross margin, and inventory turns.
Overall management to achieve customer satisfaction while supporting the development of a customer service culture in the stores.
Oversee compliance of Store Managers with established Company policies and standards, HR practices, security, sales, and record-keeping procedures, and overall maintenance. Develop store managers and associates through coaching in the moment to provide helpful guidance and feedback to drive sales and achieve key performance indicators
Managing expenses to increase profitability.
Review operational reports and records, monitor store profitability, manage payroll budgets, and develop long-range goals and objectives.
Coordinate sales promotion activities and pricing of merchandise to maximize sales

INNOVATIVE SALES SOLUTIONS, INC.

01.2008 - 01.2015

Experience in retail consulting and as a manufacturer's representative. I've worked with retailers and manufacturers in the U.S., Europe, and Asia in a dynamic partnership to achieve sales growth through product and sales development. I manage vendor relationships with top retailers, provide retail expertise and guidance, source and develop new products, and negotiate and execute promotional strategies. I have successfully launched private label brands, designed and implemented store fixtures, and conducted modern retail training for major retailers.
Startup Operations/Strategic Planning: Led startup operations for an overseas national retail company. Worked with senior leadership within various business groups to create a streamlined business model for their retail expansion. Responsibilities covered areas in marketing, visual merchandising, human resources, store operations, services, and category management. Designed new retail channel formats from concept to implementation, including grocery, consumer electronics, and hypermarket style operations; determined product assortment, merchandising, and product/sales training.
Product/Finance Strategy: Developed Standard Operating Procedures (SOPs) for covering product assortment, merchandising, and product/sales training; Created in-home services for PC, appliances, and home theater; launched grocery locations.

BEST BUY COMPANY

01.1996 - 01.2008

Scalability/Business Intelligence: Established national appliance sales strategy to increase market share business; conducted market research and convened focus groups; identified consumer needs, brands, and expectations; designed the national brand identity and increased revenue.
Market Plan Development: Partnered with cross-functional teams, formulating brand strategy, and directing organizational implementation; developed market plan and launched schedule.
Sales Model/Training: Created a new sales model by redefining job descriptions and employee training materials; collaborated with vendors to meet consumer needs; improved sales and customer satisfaction.
District Manager
Execution of daily operations of large-format, high-volume stores exceeding annual sales.
Fully accountable for all operational training, customer experience, and financials.
Establish a national sales strategy to increase revenue and market share. Conducted customer research to identify their needs, analyzed and evaluated competitors, and created a new sales model.