Gary ORTEZ
San Leandro,CA
Summary
Longstanding Route Driver with RNDC (Prior Young's Market Co.), recognized for enhancing customer satisfaction through timely deliveries and effective communication. Proficient in GPS route planning and vehicle inspections, ensuring safe and efficient operations. Developed a loyal customer base by leveraging strong work ethic and excellent customer service skills, driving business success and operational excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Route Driver
RNDC
09.1997 - Current
- Drives truck over established route to deliver wine, spirits, beer, and non-alcoholic beverage products.
- Logged stops, orders and carton counts for each route.
- Decreased customer dissatisfaction by providing on-time or ahead of schedule delivery.
- Received, counted and inspected inventory for delivery.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained records of sales and customer information to support accuracy.
- Developed strong customer base through efficient and reliable service.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Processed payments, made change, and provided receipts.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered orders to customers to drive full satisfaction.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Route Driver
Bay Area Beverage
03.1994 - 07.1996
- Received, counted and inspected beer inventory for delivery.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained records of sales and customer information to support accuracy.
- Developed strong customer base through efficient and reliable service.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Delivered orders to customers to drive full satisfaction.
Education
High School Diploma -
Kennedy High School
Fremont, CASkills
- Route logs
- Commercial driving
- Excellent customer service
- GPS and route planning
- Safe driving practices
- Strong work ethic
- Returns processing
- CDL Class A
- Order picking and processing
- Product inspection
- Shipping and packaging
- Effective communication
- Professional appearance
- Vehicle inspections
- Basic math
Certification
Fork Lift
Timeline
Route Driver
RNDC
09.1997 - Current
Route Driver
Bay Area Beverage
03.1994 - 07.1996
High School Diploma -
Kennedy High School
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