Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Timeline
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Gary Orton
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Gary Orton

Fort Lauderdale,FL

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Summary

Results-driven telecom leader with over 20 years in global channel sales and product management. Achievements include exceeding revenue targets through strategic partner alliances and enhancing customer experiences. Proven ability to drive operational efficiency while leading high-performing teams.

Overview

20
20
years of professional experience

Work History

Vendor Relationship Manager 2

AT&T
Fort Lauderdale, USA
06.2011 - 02.2024
  • Directed vendor relationships for call centers with 150+ FTEs, ensuring seamless delivery of AT&T's wireless, wireline, internet, TV, and data services.
  • Standardized audit processes that improved operational efficiency and service quality.
  • Managed vendor compliance and handled complex escalations with win-win negotiations.
  • Provided real-time coaching to enhance associate performance and customer satisfaction.
  • Twice recognized as Employee of the Quarter and awarded in top 20% revenue generation contests.

Senior Channel Manager

AT&T
Fort Lauderdale, USA
02.2004 - 06.2011
  • Led a team supporting global vendors and large account partners, driving channel marketing strategies for wireless and wireline services.
  • Managed vendor goal setting, training, compliance monitoring, and performance reviews to elevate sales and service standards.
  • Delivered accurate sales forecasts and aligned internal support resources to support strategic initiatives.
  • Implemented cost-saving initiatives and enhanced call control methodologies to streamline operations.

Education

Broadcast Journalism

University of Utah
Salt Lake City, UT

General Studies

Southern Utah University
Cedar City, UT

Skills

  • Vendor Relationship Development
  • New Partnership Acquisition
  • Strategic Partnership Development
  • Channel Strategy Development
  • Business Development
  • Contract Management
  • Contract Finalization
  • Vendor Assessment
  • Vendor Development
  • Opportunity Development
  • Market Analysis
  • Demand Forecasting
  • Market Trend Analysis
  • Service Rollout
  • Process Optimization
  • Performance Metrics
  • Customer relationship management
  • Client Engagement
  • Customer Engagement Strategies
  • Client Satisfaction Initiatives
  • Service Knowledge
  • Service Promotion
  • Strategic Sales
  • Consultative Relationship Building
  • Team Leadership
  • Team Development
  • Staff Development
  • Data Analysis
  • Effective communication
  • Decision making
  • Risk Assessment
  • Market Expansion
  • Client Engagement

Professional Development

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Willing to relocate domestically/internationally; up to 50% travel availability
  • U.S. citizen with valid passport

Timeline

Vendor Relationship Manager 2

AT&T
06.2011 - 02.2024

Senior Channel Manager

AT&T
02.2004 - 06.2011

Broadcast Journalism

University of Utah

General Studies

Southern Utah University
Gary Orton