Gary Owens
Baytown,Tx.
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal, external customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
28
28
years of professional experience
Work History
Supervisor Marine Logistics
Magellan / Commercial
01.2019 - 09.2023
- Manage, train and coach 7 direct reports
- Ensure each team member has all necessary tools and knowledge to be successful
- Work within the team to promote a positive work environment, boost morale while maintaining accountability
- Manage and oversee incoming, outgoing, intra-terminal product movements and inventories
- Build and maintain relationships with internal and external customers
- Serve as primary contact for customers regarding product movement, storage needs and any discrepancies
- Handle movement / inventory investigations as needed for customers and Magellan
- Interface daily with local operations, maintenance to ensure orders are carried out safely, efficiently, and correctly as possible
- Ensure proper completion of orders to include billing transactions
- Work with internal commercial, environmental, engineering and all other groups to satisfy customer request and requirements while ensuring regulatory requirements
- Ensure the compliance of regulations for the various types of product specifications and compliance requirements for product movement and handling
- Audit for accuracy in compliance with government requirements, ensure product amounts, specifications and handling are documented and data is captured for proper accounting and customer billing
- Work with internal IT marine development teams to roll out newly developed automation systems for scheduling and inventory
- Work with operations, maintenance, commercial, AI and E&C teams on all terminal or asset downtimes
- Work with accounting creating AFE's for all customer rebills to ensure payments are made and received.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Processed orders by due dates to enable on-time delivery to customers.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Created policies based on performance data analysis to reduce costs and maintain efficiency.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of wide range of products daily.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Kept corporate departments and customers updated on critical shipments.
- Assisted in the development and implementation of web-based tracking systems for improved monitoring.
- Assigned tasks to team members to complete within designated time frames.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Determined staffing needs, developing schedules to staff all shifts.
Operations Supervisor
Magellan Pipeline
10.2016 - 12.2018
- Ensures daily operational functions are performed safely and efficiently
- Overseeing product gauging, pipeline movements into and out of the El Paso Terminal, EL Paso West pump station, 7 stations on the Albuquerque system, product transfers into and out of storage, maintenance, appearance and equipment functionality, preventative maintenance program, product quality and accountability
- Oversee operations and maintenance of a 5200 bpd Fractionator as well as PSM training, Turnaround planning and major maintenance
- Ensure compliance with company policies and relevant federal, state, and local requirements (e.g., DOT, EPA, DEP, OSHA, SIP) as they pertain to the operation and maintenance
- Supervise terminal operations, technicians, and DPO staff to include employee training, evaluations, establish goals, scheduling, encourage and motivate employees, counseling and taking disciplinary actions as necessary
- Ensure employees are held accountable for performing job responsibilities
- Makes routine daily inspection of facility and oversee contractors and ongoing projects at the terminal and remote locations
- Work with the commercial group and with market area customers to interpret and proactively respond to customer feedback and local trends
- Assist with annual forecasting, budgeting, and project scoping
- Represents the company in community relations with the community, government officials and emergency response agencies
- Invoice coding and billing and constantly looking for ways to cut spending and costs.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Trained technicians on safety, task prioritization and project management techniques.
- Met with senior management to determine needs and develop roadmaps.
- Provided feedback to workers on job performance and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Directed projects according to schedule and quality demands.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Developed and maintained positive relationships with clients and other stakeholders.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Operations Supervisor
Magellan Midstream Partners LP
04.2012 - 09.2016
- Manage, train, coach, and discipline if when needed 40 Shift Operators (10 Direct Reports)
- Ensure the daily operations are completed in a safe and timely manner
- Ensure compliance with company policies and relevant federal, state, and local requirements (e.g., DOT, EPA, DEP, OSHA, USCG, SIP)
- Ensure all CMS and OQ Tasks are up to date
- Part of the Marine Automation Team
- Maintain all Site-Specific Procedures to ensure they are kept up to date accordance to all SIP, Federal and State Policies and Procedures.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
Terminal Operator
Magellan Midstream Partners LP
09.2006 - 01.2012
- Worked dock, and field operations
- Completed complex valve alignments for pipelines, tank to tank, rack / rail operations
- Gauging, and running stops on shore tanks
- COLEX Operations.
- Oversaw set-up processes for transfer of products to and from maritime transit equipment.
- Performed troubleshooting on facility equipment, escalating service calls when appropriate.
- Followed standard operating procedures, complying with related regulations.
- Worked with colleagues to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
- Entered accurate product inventory information into computer systems.
- Implemented safe handling of chemicals and petrochemicals by way of tank transfers, truck tank loadings and off-loadings.
- Calibrated additive injectors and provided maintenance and programming on ProPac batch controllers.
- Climbed and gauged tanks, logging levels into inventory management system to maintain appropriate storage thresholds.
- Monitored day-to-day operations of storage tanks and piping, alerting appropriate personnel to any performance variances.
- Handled and tested liquid assets, checking for purity, signs of corruption and other factors.
- Cleaned strainer and performed basic maintenance on injection well, tightened and inspected hoses and gauges, cleaned empty tanks and kept equipment in operable condition.
- Reported safety incidents to appropriate personnel.
- Took readings and recorded data on physical gauges and side gauges on tanks, hoses and other transportation equipment.
- Monitored vapor recovery unit, performing minor maintenance such as nitrogen cylinder changeout and alerting specialized technicians in case of issues requiring advanced maintenance.
- Collaborated with a 15-member team to create, modify and implement goals, procedures and policies.
- Double-checked work orders and deliveries for quality assurance.
- Provided fast and skilled response to alarms and other emergency situations.
- Maintained proper operations of pumps and compressors by inspecting components and addressing faults.
- Completed efficient startup and shutdown procedures, as well as diligent lockout and tag out processes for each piece of equipment.
- Kept close eye on plant control systems, unit readouts and line board numbers.
- Signaled or directed workers tending auxiliary equipment.
Contract Lead Operator
SGS Petroleum
01.1998 - 01.2006
- Worked as an operator at OXY Vinyl Chemical Plant running Caustic Tank Farm and pipeline operations
- Performed safety checks on machines and production equipment.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Assist extruder operator and load caustic railcars and trucks
- Run and maintained Heat Exchanger for PVC Process Unit
- Run and maintained Cell Room for Chlorine Unit
- Train all incoming personnel.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed quality checks to identify finish discrepancies.
- Assisted with equipment startups and machine installation tasks.
- Worked outside in all weather conditions.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Kept accurate records of defective units or products.
- Fed raw materials into machines.
- Fed raw materials and components into semi-automated machines according to production needs.
- Efficiently read and interpreted P&ID as well as flow charts.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Storage and Issue
United States Air Force
01.1996 - 01.1998
- Helped maintain and store aircraft parts and weapon systems in warehouse
- Validated and input warehouse locations in base database
- In charge of weapons systems, classified, pilferable vault items
- Participated in additional base duties such as deployment exercises
- Performed routine data entry or document management.
- Handled maintenance reports for orders requested and completed.
- Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Honorable Discharge.
Education
Diploma -
Career Development Course, Extension Course Institute, Maxwell Air Force Base, Gunter Annex, Alabama
Diploma -
Supply Management Apprentice Course, 320 hours, Technical Training School, Lackland Air Force Base, Texas
Diploma -
Barbers Hill High School, Mont Belvieu, Texas
Skills
- Operations Management
- Strategic Planning
- Data Analytics
- Business Development
- Process Improvement
- Staff Management
- Inventory Oversight
- Processes and Procedures
- Training and Mentoring
- Policy and Procedure Development
- Team Building
- Goal-Oriented
References
Available upon request.
Timeline
Supervisor Marine Logistics
Magellan / Commercial
01.2019 - 09.2023
Operations Supervisor
Magellan Pipeline
10.2016 - 12.2018
Operations Supervisor
Magellan Midstream Partners LP
04.2012 - 09.2016
Terminal Operator
Magellan Midstream Partners LP
09.2006 - 01.2012
Contract Lead Operator
SGS Petroleum
01.1998 - 01.2006
Storage and Issue
United States Air Force
01.1996 - 01.1998
Diploma -
Career Development Course, Extension Course Institute, Maxwell Air Force Base, Gunter Annex, Alabama
Diploma -
Supply Management Apprentice Course, 320 hours, Technical Training School, Lackland Air Force Base, Texas
Diploma -
Barbers Hill High School, Mont Belvieu, Texas
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