Summary
Overview
Work History
Education
Skills
Accomplishments
I won any Tempur-Pedic and any base for being the top tempur salesman in the company for 2024
Timeline
StoreManager

Gary Owens

Pensacola,FL

Summary

Dynamic Store Manager with a proven track record at Dream craft Holdings, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective training, achieving significant improvements in customer satisfaction. Skilled in inventory management and cash control, fostering a positive work environment that drives team performance and operational efficiency.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

33
33
years of professional experience

Work History

Store Manager

Dreamcraft Holdings DBA Bedzzz Express
05.2015 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Store Manager

Barrows Furniture
10.2013 - 05.2015
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Assistant Store Manager

Hanks Furniture
01.2005 - 10.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Store Manager

Abbott Airline Uniforms
03.1992 - 12.2004
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.

Education

Pensacola State College
Pensacola, FL

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Goals and performance

Accomplishments

I have excelled in retail sales for 35 years in different capacities. Through the years I've become very versed in retail bedding and furniture sales. I've won multiple contest for furniture and bedding at my previous jobs. I'm very driven to help the customer by listening and understanding their needs of what exactly they are looking for so that I can give them the best shopping experience possible

I won any Tempur-Pedic and any base for being the top tempur salesman in the company for 2024

At Bedzzz Express, during fiscal year 2024, Tempur-Pedic ran a contest for the company that would give a free bed and base of any choice for first place and a bed of any choice for second place. It was a very tight contest but in the end I had sold the most Tempur product for 2024. It was a very close race between myself and another store manager in the company. It took all 365 days but in the end I came out on top and won the best bed and base made. It just goes to show that it's never over until it's over.

Timeline

Store Manager

Dreamcraft Holdings DBA Bedzzz Express
05.2015 - Current

Store Manager

Barrows Furniture
10.2013 - 05.2015

Assistant Store Manager

Hanks Furniture
01.2005 - 10.2013

Store Manager

Abbott Airline Uniforms
03.1992 - 12.2004

Pensacola State College
Gary Owens