Gary Palastro
Lawrenceburg,IN
Summary
Extensive background in hotel hospitality, including management of hotels and casinos, as well as ownership of a successful business. Proven expertise in all aspects of hotel operations, including guest experience, scheduling, budgeting, finance, and inventory management. Strong focus on guest relations, ensuring exceptional stays that lead to positive reviews and repeat visits. Committed to treating every guest with utmost importance, creating lasting impressions and enhancing overall satisfaction.
Overview
9
9
years of professional experience
Work History
Security Officer
Merchants Security
Blue Ash, Ohio
12.2024 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Responded promptly to alarms and incidents, assessing situations effectively.
- Conducted regular patrols to deter and detect signs of criminal activity.
Asst General Manager
LaQuinta Inn & Suits
Erlanger, Kentucky
04.2017 - 02.2020
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules and ensured proper coverage for all shifts.
- Implemented training programs to enhance team performance and service quality.
- Developed and maintained positive relationships with guests to ensure satisfaction.
- Oversaw inventory management for supplies and hotel amenities.
- Handled guest complaints promptly, resolving issues to maintain service standards.
- Collaborated with the General Manager on strategic planning initiatives for the hotel.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
Education
ReaAppraisalsl Estate
Education Resources
Indianapolis, INSkills
- Incident response
- Access control
- Surveillance systems
- Emergency management
- Risk assessment
- Customer relationship management
Timeline
Security Officer
Merchants Security
12.2024 - Current
Asst General Manager
LaQuinta Inn & Suits
04.2017 - 02.2020
ReaAppraisalsl Estate
Education Resources