Gary Payne
Dover,DE
Summary
Knowledgeable Case Manager adept at handling high caseloads dedicated to achieving desired case outcomes. Operates in high-pressure environments while recommending best resources and courses of action to benefit individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Hardworking and offers excellent problem-solving, conflict resolution and communication abilities.
Overview
13
13
years of professional experience
Work History
Independent Living Program (ILP) Case Manager
The Murphey School
11.2022 - Current
- Manage cases for independent living youth ages 16-21 in transitional homes.
- Develop strategies to help youth learn job skills, money management, educational planning and interpersonal skills.
- Monitor client's progress and keep a record of all data.
- Complete monthly case site reports.
Assistant Ombudsperson
Parent Information Center (PIC)
07.2022 - Current
- Responsible for case management of complex cases, research and serving as a liaison in school meetings with youth, families and school districts.
- Advocates for fairness, equity, inclusion, consistency, ad positive working relationships between parents, teachers, students, administrators and community partners.
- Receive and document initial concern, conduct investigation, determine validity of complaints, and recommend means of resolution.
- Completes monthly case site reports.
Attendance Counselor/Registrar, CARE Team
Ron Brown High School (DCPS)
08.2019 - 07.2022
- Responsible for the development and implementation of a comprehensive attendance guidance and counseling program for identified students.
- Consult with parents, school officials, and other stakeholders to address irregular or unusual attendance patterns of students.
- Refer families to school based mental health and community-based counseling services in order to address factors that may be impacting the student’s social adjustment and regular school attendance.
- Serve as member of the Culture and Restorative Efforts (CARE) Team training staff and students in restorative practices, planning and facilitating activities that promote the mission and core values of the school.
- Prepare and maintain a variety of files, documents, and student records for the purpose of documenting and/or providing reliable information.
- Work as liaison with Washington Wizards and Bradley Beal in their partnership with the school, maintaining communication, building relationships, and deciding in best interest of both parties.
Takes-A-Village CC
Executive Director/CEO
02.2017 - 09.2019
- Provide customized wrap-around service to young men who struggle with school behaviors, community behaviors, and/or attendance.
- Build relationships with student support system to create accountability and promote growth and self awareness.
- Makes home visits to assist and support the school’s attendance program; tracks and monitors attendance improvement and provides incentives for students.
- Provide mentorship, counseling, and behavior management skills to students and families assigned to TAV.
- Work closely with school staff with implementation of Restorative Justice practices.
- Create programming addressing socio-emotional and cultural deficiencies of student-clients.
D.C. Choices
Wrap-Care Coordinator
12.2010 - 02.2017
- Collaborate with multiple community partners to provide students with targeted social emotional supports.
- Refer families to school-based mental health and community-based counseling services in order to address factors that may be impacting the student’s social adjustment and school attendance.
- Managed caseload of 15 students, coordinating with school personnel to track and monitor students’
attendance, behavior, and academic performance. - Conducted weekly meetings with students to discuss academic progress and provide coaching.
Education
Delaware State University
Dover, DEWesley College
Dover, DESkills
- Conflict Resolution
- Verbal and Written Communication
- Intervention Plans
- Educational Strategies
- Research
- IEP Monitoring
- Case Planning and Management
- Case Notes
- Data Entry and Analysis
- Case Management Tracking
- MS Office
- Generate Reports
Timeline
Independent Living Program (ILP) Case Manager
The Murphey School
11.2022 - Current
Assistant Ombudsperson
Parent Information Center (PIC)
07.2022 - Current
Attendance Counselor/Registrar, CARE Team
Ron Brown High School (DCPS)
08.2019 - 07.2022
Takes-A-Village CC
Executive Director/CEO
02.2017 - 09.2019
D.C. Choices
Wrap-Care Coordinator
12.2010 - 02.2017
Delaware State University
Wesley College
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