Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Phillips

Las Vegas,NV

Summary

Proven adaptability and effective communication define my tenure at Pizza Hut, where I significantly enhanced customer satisfaction and reduced food waste. My background spans rigorous environments, emphasizing workplace safety and team collaboration. I excel in fast-paced settings, consistently delivering high-quality outcomes and fostering positive customer experiences. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Pizza Cook

Pizza Hut
01.2013 - 01.2017
  • Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
  • Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
  • Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
  • Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
  • Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
  • Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
  • Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
  • Demonstrated adaptability by quickly learning new recipes and techniques as menu items evolved, ensuring a seamless transition for customers.
  • Managed time effectively during shifts to prioritize tasks and complete them within designated timelines, minimizing downtime in the kitchen.
  • Ensured consistency in dough preparation according to company recipe standards, resulting in uniform crust texture across all pizzas served.
  • Unloaded delivery truck to place food items and ingredients in designated space.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Promoted an atmosphere of positivity and professionalism through maintaining high personal standards of cleanliness, punctuality, and work ethic.
  • Followed order specifications to select proper crust and topping ingredients, assembling full pizzas following company measurement standards.
  • Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
  • Supported management in achieving sales targets by actively participating in promotional activities such as sampling events or catering services.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained new staff members on proper pizza preparation techniques and kitchen procedures, ensuring consistent quality across the team.
  • Provided excellent customer service through friendly interactions and addressing any concerns promptly, fostering repeat business.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Mastered various cooking techniques for different types of pizza crusts, resulting in more diverse menu offerings.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Utilized strong communication skills to coordinate with front-of-house staff regarding special requests or dietary restrictions from customers.
  • Answered Number phone calls per day to take to-go and delivery orders, successfully delivering Number% of orders within Number minutes.
  • Observed pre-delivery procedures for preparing orders, verifying order contents against receipt, boxing, labeling and affixing receipts before dispatching to delivery workers.
  • Participated in routine equipment maintenance checks and deep cleaning tasks to uphold optimal functionality within the kitchen.
  • Maintained adequate ingredient levels throughout shifts by restocking supplies as necessary, preventing delays in order fulfillment.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Contributed to positive online reviews through exceptional pizza quality and memorable customer experiences, increasing brand reputation locally.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Followed company recipes and production standards to satisfy customers.

Line Cook

Jason's Deil
05.2018 - 09.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.

Line Cook

Burger King
08.2019 - 08.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Hardware Store Clerk

Home Depot
08.2020 - 10.2021
  • Managed customer returns efficiently, processing refunds or exchanges in a timely manner while maintaining detailed records for store reference.
  • Supported loss prevention efforts by conducting regular security checks, reporting suspicious activity, and adhering to strict access controls in sensitive areas.
  • Assisted with staff training initiatives by providing guidance on product knowledge, store procedures, and customer service techniques.
  • Enhanced customer satisfaction by providing knowledgeable assistance and recommending suitable products for their needs.
  • Elevated store reputation through exemplary customer service skills which resulted in repeat business from satisfied patrons.
  • Expedited the restocking process by efficiently unloading deliveries, verifying shipment contents, and organizing backroom storage areas.
  • Facilitated successful special orders for customers seeking specific products not readily available in-store while ensuring timely delivery updates were provided as needed.
  • Maintained a safe and clean store environment by adhering to company policies, performing routine cleaning tasks, and addressing potential hazards promptly.
  • Improved team communication and collaboration through regular meetings, discussing goals, and sharing best practices.
  • Optimized product presentation on shelves through effective merchandising techniques that highlighted key features of items and promoted ease of access for customers.

Cashier

Lee's Discount Liquor
10.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cashier

Conn's Home Plus
02.2022 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Returns Processor

Amazon
08.2022 - 01.2024
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Increased productivity through streamlined processes and system efficiency.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Delivered high-quality customer service by gathering feedback on product deficiencies.

Education

Del Sol Academy of Performing Arts
3100 E Patrick Ln, Las Vegas, NV 89120

Palo Verde High School
333 S Pavilion Center Dr, Las Vegas, NV 89144
2009

Skills

Workplace Safety

Timeline

Returns Processor

Amazon
08.2022 - 01.2024

Cashier

Conn's Home Plus
02.2022 - 06.2022

Cashier

Lee's Discount Liquor
10.2021 - 02.2022

Hardware Store Clerk

Home Depot
08.2020 - 10.2021

Line Cook

Burger King
08.2019 - 08.2020

Line Cook

Jason's Deil
05.2018 - 09.2019

Pizza Cook

Pizza Hut
01.2013 - 01.2017

Del Sol Academy of Performing Arts

Palo Verde High School

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Gary Phillips