Gary Phipps

- Established positive relationships with customers through courteous interactions.

-Followed safety regulations and state laws governing vehicle operation.

-Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.

- responsible for delivering a variety of items to different addresses within their assigned route.

- responsible for gathering customer feedback on service and address any complaints that arise.

- Deliver packages within set timeframes and manage time efficiently throughout the shift.

• Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
• Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Tracked substitutions and informed customers of changes.

-Managed high call volumes while providing exceptional customer support and maintaining professional composure.

-Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

-Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

-Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

-Operated cash register or POS system to receive payment by cash, check and credit card.

- Good customer service skills such as Greeting guests, answering questions, and providing assistance.

- Assisting with inventory checks and ensuring accuracy.

- Assisting with Stocking: Helping to stock shelves and organize displays when needed.

- Receiving and processing merchandise:Receiving and unpacking deliveries, ensuring proper labeling and pricing.