Gary Plummer
Moseley,VA
Summary
Seasoned Electronic Technician and Toll Collector Supervisor at Virginia Dept of Transportation, adept in advanced troubleshooting and customer service, significantly enhancing operational efficiency and customer satisfaction. Excelled in rapid response repair and relationship building, mastering both technical and interpersonal skills to drive achievements and exceed expectations.
Overview
10
10
years of professional experience
Work History
Electronic Technician
Virginia Dept of Transportation
Richmond, Virginia
12.2020 - Current
- Diagnosed and repaired malfunctioning electronic systems, restoring them to full operation.
- Reviewed service manuals and schematics while troubleshooting to determine root cause of malfunctioning units.
- Documented repairs, inspections and testing for equipment in logging database.
- Repaired malfunctioning electrical components with appropriate tools and instruments.
- Trained junior technicians on the maintenance and repair of electronic equipment.
- Updated and maintained repair logs and documentation for all electronic systems.
- Conducted routine maintenance on electronic equipment to ensure optimal functionality.
- Tested electrical systems to ensure proper functioning according to established standards.
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
- Evaluated and tested products using measurement and diagnostic devices to adjust, test, and repair equipment.
Toll Collector Supervisor
Virginia Dept of Transportation
Richmond, Virginia
06.2015 - 12.2020
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Provided customer service to patrons in a courteous and professional manner.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Trained new employees on procedures associated with toll collection duties.
- Operated computerized toll collection systems accurately and efficiently.
- Communicated effectively with co-workers, supervisors and other personnel regarding operational issues.
- Managed inventory of supplies such as brochures, maps or promotional materials for distribution at the booth.
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of work area including booths, parking areas, restroom facilities and other public areas.
- Greeted customers, assessed toll fees and collected payment.
- Monitored traffic flow, maintained order on the roadways, and reported any suspicious activity to supervisors.
- Counted and balanced cashier drawers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Skills
- Rapid Response Repair
- Advanced troubleshooting
- Test equipment operation
- Preventative maintenance
- Complaint resolution
- Professional telephone demeanor
- Customer service
- Document control
- Relationship building
Timeline
Electronic Technician
Virginia Dept of Transportation
12.2020 - Current
Toll Collector Supervisor
Virginia Dept of Transportation
06.2015 - 12.2020
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