Gary Powell

Worked with Ford Motor Company in their Quick Lane program. My region included North and South Carolina with 40 participating dealerships.

Responsible for providing Information about the program to owners and other decision makers about Quick Lane and giving qualifications for participation.

1. Assist with building plan design giving recommendations for proven best practices.

2. Establish a minimum and suggested equipment list.

3. Recruitment and interview assistance for Quick Lane manager position.

4. Recommendations for staffing and hiring.

5. Training all personnel in processes and customer service.

Monthly visits to all dealer locations. This included meeting with the dealer or general manager to review current sales and profits and to make recommendations. Provide sales training to Quick Lane personnel, assure the latest information from Ford was understood and mandatory programs were followed.

• Enhanced regional branch performance by implementing proven management processes to increase revenue.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Developed processes to save on costs and prevent losses.
• Traveled to over 3-5 locations per week to manage each store and perform reviews of individual managers and employees.
• Devised processes to boost long-term business success and increase profit levels.
• Suggested corrective services to handle customer complaints.
• Introduced new methods, practices and systems to reduce turnaround time
• Enhanced regional branch performance by implementing proven management processes to increase revenue
• Developed processes to save on costs and prevent losses

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store set company profit goals in 2007 and 2008

• Established and maintained operational standards.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Highest profit location out of 130 stores.

Manager of the year 4 times.

• Established and maintained operational standards for 9 locations.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.

Created publication ink drawings by hand.

Assisted with farm building design.

Publication photography.

Intern training