Gary Radford
Medford
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
02.2021 - Current
- Used POS system to accurately enter orders and process payments.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Contract Chef
USAF - Sodexo
11.2018 - 03.2020
- Adapted cooking techniques to accommodate dietary restrictions or allergies without compromising flavor or presentation quality.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized culinary techniques to create visually appealing dishes.
- Monitored food production to verify quality and consistency.
- Continuously improved personal culinary skills through ongoing education, staying current on industry trends and best practices for cutting-edge cuisine development.
Barista
STARBUCKS COFFEE COMPANY
07.2017 - 07.2018
- Used POS system to accurately enter orders and process payments.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Grill Operator
McDonald's Restaurant
02.2017 - 07.2017
- Monitored line efficiency and implemented improvements for increased productivity.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Restocked stations and supplies during slower periods between rushes.
- Please note this position and location was due to my wife being deployed for 7 months
Server
Rib Crib Bbq & Grill
07.2016 - 12.2016
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
Contract Chef
USAF - Teamwork Servies
11.2005 - 11.2015
- Adapted cooking techniques to accommodate dietary restrictions or allergies without compromising flavor or presentation quality.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized culinary techniques to create visually appealing dishes.
- Monitored food production to verify quality and consistency.
- Continuously improved personal culinary skills through ongoing education, staying current on industry trends and best practices for cutting-edge cuisine de
Education
High School Diploma -
Mildenhall Upper School
Bury St Edmunds Suffolk England 02.2003
Skills
- Customer Service
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- POS Systems and Ordering Platforms
- Money handling abilities
- Customer Relations
Timeline
Barista
STARBUCKS COFFEE COMPANY
02.2021 - Current
Contract Chef
USAF - Sodexo
11.2018 - 03.2020
Barista
STARBUCKS COFFEE COMPANY
07.2017 - 07.2018
Grill Operator
McDonald's Restaurant
02.2017 - 07.2017
Server
Rib Crib Bbq & Grill
07.2016 - 12.2016
Contract Chef
USAF - Teamwork Servies
11.2005 - 11.2015
High School Diploma -
Mildenhall Upper School
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