Gary Rasmussen

With over thirty years of successful management experience, consistently enhance department efficiency, establish effective processes, and exceeding customer expectations. With extensive background in customer service, document procurement, reporting, and data management.

Known for a strong work ethic and meticulous attention to detail, with exceptional leadership qualities, adept problem-solving abilities, and effective communication skills. Additionally, I am highly adaptable, maintaining a flexible and positive approach to change.

Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Trained staff in new programs, policies, computer updates and product information.
• Monitored quality of service by acting as liaison to dealers, and VAP vendors. Implemented a service and support program that reduced customer complaints.
• Assisted in multiple store openings/remodeling, which resulted in an increase of inside sales.
• Supervised staff of associates in the selling of new and existing programs, customer service, all while hitting budget targets.

• Played a key role in multiple brands/product launches, marketing campaigns, special events, and corporate announcements.
• Facilitated three acquisitions involving the simultaneous conversion of dealer locations into the network, involving staffing, trained, and lead ad-hoc training teams comprised of internal employees and external vendors. Devised and headed "Command Center" operation to resolve issues and expedite the conversion process.
• Project-managed annual conference/convention (140 exhibitors, and 500 in attendances). Comments by clients and guests as the "best ever."
• Personally managed high-ticket purchasing negotiations and major supplier relationships.
• Brokered win-win agreements among multiple lines of business.
• Met with customers to present proposals and alternatives, using customer feedback to improve programs.
• Opened the lines of communication between customers by spearheading and serving as editor-in-chief for the quarterly newsletter distributed to customers and employees.
• Managed a network of 167 ATMs, which comprised of dealer owned and company owned terminals (with cash management).