Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Gary Reyes

Gary Reyes

General Manager
Las Vegas,NV

Summary

I elevated operational efficiency and financial performance at Sweetfin Poke, mastering staff supervision and fostering vendor relationships. My leadership not only improved team productivity by implementing strategic training programs but also significantly enhanced customer satisfaction and retention, demonstrating a strong blend of financial administration and effective team building.

Overview

11
11
years of professional experience

Work History

General Manager

Sweetfin Poke
06.2022 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Food Service Director

Compass Group USA
04.2013 - 06.2022
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Consulted with marketing to revise presentation and sales approaches.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Worked with qualified chef to diversify menu with new offerings.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Developed strategies to improve food service levels for busy facility handling Number meals each day.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Motivated staff to perform at peak efficiency and quality.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Developed unique events and special promotions to drive sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maximized quality assurance by completing frequent line checks.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

General -

William J Palmer High School
Colorado Springs, CO
06.1998

Skills

  • Staff Supervision
  • Loss Prevention
  • Project Management
  • Program Administration
  • Financial Administration
  • Operations Oversight
  • Distribution Management
  • Business Administration
  • Schedule Management
  • Advertising and marketing
  • Supply Chain Management
  • Expense Control
  • Account Management
  • P&L Management
  • Customer Retention
  • Customer Relationship Management
  • Quality Management
  • Vendor Sourcing
  • Performance Analysis
  • Performance Improvements
  • Problem Resolution
  • Training and coaching
  • Staff Development
  • Employee Development
  • Effective leader
  • Time Management
  • Leadership and team building
  • Team Player
  • Staff Training and Development
  • Sound Judgment
  • Staff Motivation
  • Cost Reductions
  • Total Quality Management
  • Performance Improvement
  • Operations Management
  • Purchasing
  • Vendor relationships
  • Proficient in Software
  • Staff training/development
  • Sales expertise
  • Efficient multi-tasker
  • Motivation
  • Inventory Control
  • Recruitment
  • Team training and development

Timeline

General Manager

Sweetfin Poke
06.2022 - Current

Food Service Director

Compass Group USA
04.2013 - 06.2022

General -

William J Palmer High School

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Gary ReyesGeneral Manager